Maxi-Cosi Popular Questions, Answers, Tips & Manuals

Hello In some countries Maxi-Cosi do have service centres where inspection & repair is possible. You should contact your local Maxi-Cosi office (Facebook or via Maxi-Cosi website, "Contact Us" option) They will be able to advise you.

Hi Maxi-Cosi do not produce the adapters for the carseat to be used with Mamas & Papas chassis. Adapters would be designed, tested, approved and sold from Mamas & Papas. If the adapters do not fit the carseat they need to investigate this for you. The CabrioFix carseat is only one model and regardless of date of manufacture all Maxi-Cosi adapters for CabrioFix are the same. (For using Maxi-Cosi carseat on Maxi-Cosi pushchair chassis)

Hi Take some photographs of the chassis and send them to your local Maxi-Cosi office for identification (Use "Contact Us" tab on Maxi-Cosi website for email through to local office / visit Facebook page for contact with local office) They can identify the model pushchair for you.

Mine had this issue. Try attaching the seat. When I did, all lights lit up but the one to say the yellow legs were attached is red. I believe it may be a broken wire or similar, as it openly happens when the seat is attached, otherwise no lights whatsover and the seat is clipped in. I can hang offi it without it coming out. If anyone has any idea how these come apart I would be great. I have taken out the 6 obvious screws andRemoved the 2 that hold the top cover which allows me to prise open the frobut can not see how the rear of the unit comes apart.

I don't really know about the Honda element but I do know the maxi cosi is one of the most popular, reliable, trusted, affordable and safest car seats on the market.

Hi Rita The base will need to come in for our engineers to provide inspection and repair required. Please contact the customer care team to book in.

Push down hard on the seat, then pull the release.

Hi Emma, To run the test mode you hold in the long thin black button just under the display. Once the sequence starts let go of the button and it will cycle through the different lights and then they will all go out. That's when the test mode has finished. Once this has been done, the base should then register correctly when being fitted into the car with the green / red light indication and noises. If it still does not function as it should, the base needs to come to our engineers for inspection. Contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to book in.

What model? Did you take it apart to clean it? If so, look towards the back of the owners' manual for instructions. Otherwise, call Dorel Juvenile Group (their phone number is on a label - usually on the side of the seat) for specific directions. It is critical the seat be assembled properly. DO NOT GUESS! -- Marc Passionate Child Passenger Safety Instructor

Hi On the carseat shell you'll find an orange and white sticker which shows manufacture date. It is recommended that carseats with integral harness are replaced once they reach 5-6 years old. Replacement Recommendation for Older Carseats Carseat Bases

Hi If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi, You can remove the lumbar support pillow when you feel baby needs more space - its needed for a newborn baby to keep them flatter, but once they need more room (normally around 4 months old) you can remove it. The headhugger should be left in place as long as possible for maximum protection in a side impact - the lumbar support cushion can be removed as demonstrated in the attached image.

Hi Andrew It is not possible to diagnose without inspection. Was the unit approved for use in your vehicle on our online fitting list? Was the unit physically fitted by a carseat fitter trained member of staff to confirm suitability prior to purchase? Please contact us with further information so that we can best assist. Dorel UK Customer Service

Try using WD-40 to loosen the button.

Hi To release the carseat from the base you will need a pair of long nosed pliers. Under the grey button on the base you would normally use to release the carseat you will find a small hole. Put the pliers into this hole and pull the wire inside firmly toward you. Lift the carseat from the base. The base will now need to come into our engineers for inspection and repair. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi To determine whether the carseat is a suitable fit you should take the vehicle to an authorised Maxi-Cosi retailer and ask for a carseat fitter trained member of staff to provide a physical fitting prior to purchase.

Hi Which model Maxi-Cosi Priori is it? The original Priori was discontinued some time ago and we can no longer support this product for spare parts or repairs. We would advise that this particular seat is replaced. The Priori SPS, PrioriXP and PrioriFix carseats are still part of the current range so can be supported for spare parts and repairs. If you visit www.maxi-cosi.com and select which country you're in you'll find a Contact Us tab on the right side of the page where you can click to send your enquiry to the customer care team in your country. Replacement Recommendation for Older Carseats Carseat Bases

Hi What is your enquiry about the Maxi-Cosi CabrioFix please?

Hi Tim The base needs to come in for our engineers to provide inspection & repair work required and ensure it is working as per specification. If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required. If you're outside the UK please visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Hi The seat must not be used with a broken carry handle. The carry handle provides vital protection to the child in the event of an impact. If you're in the UK and the seat is under 24 months old return it to your retailer with proof of purchase for them to send to the engineers for inspection / repair required under warranty terms and conditions. If you're in the UK and the seat is over 24 months old or you no longer have proof of purchase you can book in for chargeable inspection / repair with the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP and this does include courier collection and delivery. If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will assist you further. www.facebook.com/notes/dorel-uk-customer-service/repair-charges-effective-immediately/360663627314836