Lutron Logo

Lutron Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 239 Products
  • 291 Answers


Do other things on this circuit work??? Are you sure that the circuit breaker reset and it is on again....

Sometimes the power off and power on cycle will surge the dimmer enough to kill it...
I would get a meter and make sure you still have power at the switch...


Lutron Ceana... | Answered on Feb 13, 2011

This is a common concern with dimmers, but if you're seeing no issue with the actual lighting performance, then what you are experiencing is completely normal. Most of the heat that people notice comes from the screws that attach the faceplate, in which case my recommendation is to get a faceplate that covers up the screws. If that doesn't answer your concern, then call Lutron's tech support center at 1-800-523-9466 (available 24/7) and they can walk you through any troubleshooting you may need.

Lutron... | Answered on Feb 07, 2011

Hi Jay,
Ive suspect that there's a problem in the main line of the wiring. Since four halogen bulb are already replaced with a new bulb and bypassed the dimmer switch concentrate now on the wiring and the main panel board. Look for a tripped/busted breaker on the box, reset it.Replaced if busted. If nothing works, you need to check the wiring on the ceiling for open.
Hope it may help you.
Have a nice day!
Thanks for using fixya.

Lutron ... | Answered on Feb 04, 2011

No problem, merely a misunderstanding. That's actually the point of that product (the 'g' in the model number was the clue). This is their "eco-dim" line of products, and its specifically designed to not let the lights go over 85% light level. Its a means of using the dimmer to help guarantee energy savings and lamp life extension.

If this bothers you, then I would return it and grab one that doesn't have the "g" in the model number.

Lutron ... | Answered on Feb 04, 2011

No, you can only use one dimmer, the other switch has to be a regular three-way switch.

Lutron GL-1000... | Answered on Feb 02, 2011

if the outlet was wired right and working fine before -- then ' yes ' the GFI has tripped and it could have failed do to the rain. replace the outlet with a new GFI outlet and I would also suggest that since you have the outlet outside that you install it into a outdoor weather proof outlet box.


Lutron... | Answered on Jan 23, 2011

Your best solution is to call the company's tech support number at 1-800-523-9466. Depending upon the details they may be willing to replace it for you.

Lutron Diva... | Answered on Jan 19, 2011

They're right, you don't want to control the whole thing with a single incandescent dimmer. First of all, the fan-speed and the lights will all be controlled by the same dimmer setting (dim low, low fan-speed - dim high, high fan-speed) - and the dimmer's not rated to control fans anyway which can result in exactly what they said.

There is a Skylark control, the S2-LFSQ- where half the knob controls the light, the other half controls the fan. The only problem you may (and most likely) have is that in order for that to work, between the electrical box for the dimmer and the fan, there needs to be seaparate wire run for the fan, and a separate wire run for the light so that the dimmer can individual control both.

If that's a problem, I recommend the MA-LFQM-, which includes a module that you install in the ceiling with the fan. The wall switch it comes with speaks to that module, and gives you independent control of the fan and light without having to install new wiring. I have one of those myself, I've installed one in one of my friend's houses, and they work pretty well and then you don't have to worry about what wires you've got in your wall.

Lutron Skylark... | Answered on Jan 19, 2011

You miswired the switch. One of your black wires is misplaced.

Lutron 1000-Watt... | Answered on Jan 16, 2011

This is single-pole -or- 3-way dimmer
Manual shows on following link:

1) Manual says: The red/white wire is not used in a single-pole application. Twist a wire
nut over this wire for a single-pole application.
2) Green wire connects to bare ground wire. Or bare ground to bare ground.
3) Connect dimmer-red and dimmer-black to either insulated wire that came off of old switch

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, fixya expert speaks with you over phone while you work on dimmer or any do-it-yourself project.
We are always less expensive than a service call.

Lutron S-603PG... | Answered on Jan 15, 2011

I think you need a provide a little more information in order for there to be a possible solution. I'm particular confused by your use of the term "eventually" - these are analog dimmers, there are no "smarts" involved with this products, so I don't get how it would magically turn itself on to a higher brightness. Regardless, you will be able to get a much quicker answer by just calling Lutron directly. Their tech support number is 1-800-523-9466, they're available 24/7, and it won't cost you anything. They can help you diagnose whether its something related to installation or whether the product has simply hit the end of its life, and they can probably assist you with gettting a replacement as well.

Lutron GL-1000... | Answered on Jan 11, 2011

If you could describe the previous lights/switches configuration and how it was changed, I think I can help solve your problem.


Lutron ... | Answered on Jan 08, 2011

The other switch should only be changing from one wire being hot when it is in the up position to a second wire being hot when it is in the down position. Then the new dimmer should be hot on one terminal when the other switch is up and on a different terminal when it is down.
I'm not sure how the Leviton dimmer works, though.

Lutron + Leviton... | Answered on Jan 05, 2011

This, unfortuantely, is one of the usual challenges associated with dimming. The buzzing usually gets worse at around the 1/2 light level point. I don't think the issue has to do with whether the lamp is halogen, but rather how the lamp is physically constructed - and that differs from manufacturer to manufacturer. Long story short, I would take note of the lamps you purchased, and when replaced, I would opt for a different manufacturer.

Lutron 600W ECO... | Answered on Jan 05, 2011

These in-wall devices stop working and need to be replaced from time to time.
There are no repair parts.
Generally dimmers don't last as long as ordinary light switch, because they are electronic instead of mechanical.

Lutron makes the widest selection of dimmers.

Use link above to identify dimmer.
For example Skylark dimmer.

Then google search for a replacement.
For example: single pole 600 watt lutron skylark dimmer
Or: 3-way 600 watt skylark dimmer
Lutron also makes 1800 watt dimmers for larger loads.

Add a comment any time if you need more help.

You can also take advantage of fixya phone service.
Fixya expert will talk with you via phone for a price.

Lutron... | Answered on Jan 05, 2011

replace with orignial stile switch

Lutron 3-Way... | Answered on Jan 04, 2011

This could be a number of issues:
- Are the loads dimmable loads rated for that device (Incandescent, Magnetic Low-voltage)
- Is it being controlled by a proper fluorescent control
- Did this work before and now its acting goofy?

There's a number of things to investigate to diagnose this one. I strongly recommend you call their tech support line (its available 24/7) at 1-800-523-9466.

Lutron... | Answered on Dec 30, 2010

I would call their tech support center for clarification, because what you descirbe doesn't immediately make sense. The only light that a Diva has should be a yellow glow through the back of the plastic. If you're talking about a green light, then maybe you mean a Maestro, but there's no yellow light on a Maestro... it's making me think you may have a different manufacturer.

Regardless, call tech support to figure it out. They're at 1-800-523-9466 and available 24/7.

Lutron Diva... | Answered on Dec 17, 2010

Call their tech support center and have them diagnose because that sounds insane. If there's something genuinely wrong with the product (which to be honest, I kind of doubt), they'll send you a replacement. They're at 1-800-523-9466 and available 24/7.

Off the top of my head, there are three possibilitiies:
1) check the lamp type that you're controlling. They're rated for incandescent, but if you're driving LEDs or CFLs, the inrush current you get from those lamp types may be enough to cause the device to fail. They make a version of the product specifically designed for those lamp types if that's the issue.
2) How warm does the thing get? Because these are devices that could get caught in a couch cushion, they're thermally protected. So if you're controlling too many lamps, or have it sitting on a heater, or trapped between two pillows, theyll shut themselves off (permanently, I think) to avoid a safety issue.
3) Is there any possibility that someone's simply been turning those lights off with another switch? In other words, when this product is installed, you should use the dimmer to turn the lights on and off, not a wall-switch and not the switch in the lamp. If one of those are turned off, the dimmer doesn't get any power to do anything. Just, before you declare it broken, take the dimmer, and find another lamp in the house that is wokring, and quick plug it in to see if it works.

Lutron Credenza... | Answered on Dec 17, 2010

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Lutron Experts

Craig Butler
Craig Butler

Level 3 Expert

1730 Answers

Thomas F. Schneider

Level 3 Expert

2715 Answers

Tom Chichester

Level 3 Expert

51311 Answers

Are you a Lutron Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides