Lutron Recent Questions, Troubleshooting Help & Support

On single-phase wiring systems, the neutral and ground wires are connected to the same bus bar in the circuit breaker panel (thus they are the same potential). So it should work that way, although it may not be up to local electrical codes.

I do not know what happened.
Check the circuit breaker.
The electrician is probably asking somebody else right now, because tradespeople want to know everything about their trade to expand skill and make money easier.
Lutron has customer support number for you and the electrician:
1-800-523-9644
Calling Lutron might narrow down what product you have, and isolate problem.
Once exact product is known, this will be helpful for the electrician.
Plus you can re-post a question on fixya, and expert will look up that product and give possible help. This will also help you double-check the electrician.
Between Lutron, the electrician, and fixya, a solution is probably reachable.

Unless you install a device to 'cleanse' the power coming into your home this will happen due to fluctuations. Think if you have seen on movies when someone is in the shower and the toilet is flushed causing the cold to change in pressure burning who is in the shower. Many people are using the same power you are so it fluctuates up and down easily seen by watching a light bulb or listening to a box fan on low

Hi Dennis, Yes, you can use a thermostat to operate the fireplace. To do so properly and safely, you'll need to determine the voltage to the switch that currently turns the fireplace on and off. Once you know voltage, you would need to choose a heating thermostat (a cooling thermostat would only shut the fireplace off once it got colder) that is rated for a voltage that is equal to or greater than this voltage. Swap the switch for the thermostat and you're done. Good luck!

If it worked before the Homeworks Panel has failed, if not it is probably wired incorrectly and may have been damaged. Recheck all connections if they are correct replace the Lutron device.

are you using one of those florescent bulbs? They generally can't be dimmed.

Technical Documentation Support Overview On the support page choose the SFSQ-LF info and open the PDF download. The black on the fan unit goes to the black feed from the box. the Red on the unit goes to the light. The Yellow goes to the Fan.