Lutron Electrical Supplies - Recent Questions, Troubleshooting & Support


I take it you don't want to just remove the upstairs 3 way switch and wirenut the 3 wires together and put a blank cover plate over the box<?>.

Need to know more info. Does the upstairs box have 3 wires only? If no, then likely you will not be able to abandon the upstairs switch box as it will need to remain as an active junction box. If yes, then it becomes a rather lengthy procedure (textual). I'll sketch it out but need an answer the number of wires in upstairs box.


Comment below so I may assist further.

Lutron... | Answered on Apr 11, 2019


There are a lot of DIVA models and you did not post the model number. There are multple configurations and wiring methods.

Lutron... | Answered on Feb 09, 2019


You might look to see if the outlet is GFI protected. It is possible the GFI (Ground Fault Interrupter) tripped and needs to be reset.
If so, push the red button (reset button) firmly until it stays down (pushed in). If it does not stay closed, replace it.

Also check your light bulb fed by "the switch that does not work", to make sure it did not burn out.
Your switch could be good, but the bulb bad.

If your light switch is not on a GFI circuit and both Lutron switches are fed by one breaker, get a volt-ohm meter, set it to the volts in a voltage range to read house hold voltage (around 121 volts), and check to see that both switches are receiving 121 volts. Usually you measure with the black probe touching a white (neutral) wire, while the black wire is usually the wire that is in series with the lamp. A black wire may come into the switch and leave as a black wire going to the bulb. If you do not have full voltage reaching your switch, you may have a wiring problem where a wire is no longer making good contact. If you are not sure about how to test with a volt meter, search on your tube for further explanations on how to test to see if a light switch is good.

Lutron... | Answered on Dec 31, 2018


Not sure if you can just splice the extra wires together. The ballast information is what matters converting to just on-off, not the finger switchswitch

Lutron... | Answered on Dec 01, 2018


I will take anybody's broken Lutron dimmers.
Please let me know...

Marty

Lutron... | Answered on Jun 12, 2018


hi
find out the what voltage value of the led ( are they ac. or dc. ) and upon those findings you buy the dimmer switch
for dimming

Lutron GRX-TVI... | Answered on Jan 02, 2018


Let's start at the beginning please. You have a source cable fed into an overhead outlet box or to a switch outlet box on the wall? This is critical because it tells me what kind of arrangement you actually have.

If the source is in the ceiling, then you are using switch loops and the wiring gets tricky because you have to "re-task" the Neutral (White) wire (Assuming you are here in the U.S.A.) that goes to the switch because it will become the feed to the wall switch.

However, is the feed is at the switch, then it is much simpler. Please let me know what you have in the form of wiring.

Also as an FYI, if you are using special switches, you may have to have equipment grounding conductor present at the switch. The electrical code no longer allows the use of a Neutral (White) conductor as a grounding conductor.

Lutron... | Answered on Nov 27, 2017


sounds like an internal part has broke and you will have to replace the whole switch. anytime you have trouble with something like that it is always best just to go ahead and change it. it doesn't if its a day old or 10yrs old. not worth the chance of burning yourself down.

be glad to help you further if you need it txt me at 865-888-1220

Lutron ... | Answered on Jul 06, 2017


Sounds like the transformer in your track light. In the box where the green light is, the voltage is converted by a small transformer from 120v to 12v for the halogen lights. With the breaker off, try jumping out the dimmer going to the track light (disconnect the dimmer and connect the two loose wires from box together). With the breaker back on, if you have 120v power on the wires (black/white) going into the track light transformer (measured at the track light), and the green light won't come on, I'd say it's the track light transformer. You may have to replace the whole track if you can't get the transformer as a part.

Lutron ... | Answered on Apr 22, 2017


You could do that but it would not be up to the electrical code requirements. Take the old one out and remove the wire nuts and put the new one in. There should be a ground wire stuffed in the box somewhere. Unless the house is really old. You connect the ground wire to the bare ones in the box.

Lutron... | Answered on Nov 21, 2016


To the two black wires in the box

Lutron Diva... | Answered on Sep 02, 2016


Led? Normal.

Lutron... | Answered on Sep 02, 2016


If it's turning on led s, that's nirnal

Lutron DV-600P... | Answered on Sep 02, 2016


Hmmm a lot of rope lights are just mini xmass tree lights inside a plastic tube. If one of the bulbs burns out for that section the it takes the whole section out. Sounds like it's time for a new led rope light.

Lutron... | Answered on Sep 02, 2016


Often led s hesitate even with single pole switch. It's probably not the dimmer. Led s get powered from a transformer inside the fixture and it just takes a second for them to get going. I've found its not consistant. The same two recessed lights have different start up times.

Lutron... | Answered on Sep 02, 2016

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