LG GSA - Recent Questions, Troubleshooting & Support - Page 9

The drivers are located at the following site:

http://www.lg.com/us/support/product/support-product-profile.jsp?customerModelCode=GSA-H42N&matchedModelCode=NOT_MATCHED&searchEngineModelCode=GSA-H42N&initialTab=documents&targetPage=support-product-profile#

Click on Drivers & Software
Click on GSA-H42N_RL01(EW).zip

Hi Katana,

• First, open the Device Manager and uninstall the drive,. If you need instructions on how to open the Manager, here is the link: http://support.microsoft.com/kb/283658
  

• Download and install CCleaner (free) from Piriform
  

• Run the cleaner to remove old un-needed temp files
  

• Select the StartUp tab and look for any programs that you know you installed but no longer use or need, and disable them. Caution, do not disable any system files unless you absolutely know what they do and that you do not need them.
  

• Run the Registry cleaner, when asked if you want to backup the registry, select YES, and save to a file you will remember just in case. I have used this program hundreds of time on many different system and it has never caused a problem, but you want to be safe, backup the Registry.
  

• If asked about a particular file that it wants to clean, select "yes to all"
  

• Reboot
  

  • CCleaner link - http://www.piriform.com/ccleaner
    

Windows should reinstall the drive when the computer boots back up.

If this does not resolve your problem, try the following.

• Download the Open Source CD/DVD player VLC, a great player
  

• http://www.videolan.org/
  

If you take all these step and your player still doesn't work right, chances are your CD/DVD componet needs to be replaced. Good Luck,

• If this helps resolve your issue, would you please rate the solution.
  

Hi Vinayedia,

• First, open the Device Manager and uninstall the drive,. If you need instructions on how to open the Manager, here is the link: http://support.microsoft.com/kb/283658
  

• Download and install CCleaner (free) from Piriform
  

• Run the cleaner to remove old un-needed temp files
  

• Select the StartUp tab and look for any programs that you know you installed but no longer use or need, and disable them. Caution, do not disable any system files unless you absolutely know what they do and that you do not need them.
  

• Run the Registry cleaner, when asked if you want to backup the registry, select YES, and save to a file you will remember just in case. I have used this program hundreds of time on many different system and it has never caused a problem, but you want to be safe, backup the Registry.
  

• If asked about a particular file that it wants to clean, select "yes to all"
  

• Reboot
  

  • CCleaner link - http://www.piriform.com/ccleaner
    

Windows should reinstall the drive when the computer boots back up.

If you take all these step and you still can not open the player, chances are your CD/DVD componet needs to be replaced. Good Luck,

• If this helps resolve your issue, would you please rate the solution.
  

Hi sharma, Here are the steps I would take.

• First, open the Device Manager and uninstall the drive, then

• Download and install CCleaner (free) from Piriform
  

• Run the cleaner to remove old un-needed temp files
  

• Select the StartUp tab and look for any programs that you know you installed but no longer use or need, and disable them. Caution, do not disable any system files unless you absolutely know what they do and that you do not need them.
  

• Run the Registry cleaner, when asked if you want to backup the registry, select YES, and save to a file you will remember just in case. I have used this program hundreds of time on many different system and it has never caused a problem, but you want to be safe, backup the Registry.
  

• If asked about a particular file that it wants to clean, select "yes to all"
  

• Reboot
  

• CCleaner link - http://www.piriform.com/ccleaner
  

  
  
  

  Windows should reinstall the drive when the computer boots back up.
  

  If this does not resolve your problem, try the following
  

  • Download one of the Open Source DVD burning programs from the links below
    

  • http://infrarecorder.org/
    

  • http://www.techmixer.com/free-disc-burning-software-cdrtfe/
    

  • The following link is a list of all free, but not all Open Source, Windows DVD burning software.
    

  • http://www.techmixer.com/free-windows-cd-dvd-burner-software-list-download/
    

    
    
    

    If you take all these step and you still can not burn a DVD, chances are your DVD burner componet needs to be replaced. Good Luck,
    

    • If this helps resolve your issue, would you please rate the solution
      

    
    
  
  

Hi lorena,

Here is what I suggest you try.


• Download and install CCleaner (free) from Piriform- http://www.piriform.com/ccleaner

• Run the cleaner to remove old un-needed temp files
  

• Select the StartUp tab and look for any programs that you know you installed but no longer use or need, and disable them. Caution, do not disable any system files unless you absolutely know what they do and that you do not need them.
  

• Run the Registry cleaner, when asked if you want to backup the registry, select YES, and save to a file you will remember just in case. I have used this program hundreds of time on many different system and it has never caused a problem, but you want to be safe, backup the Registry.
  

• If asked about a particular file that it wants to clean, select "yes to all"
  

• Reboot
  

  
  

If this does not resolve your problem, try the following

• Download the Open Source DVD player VLC, a great player
  

• http://www.videolan.org/
  

  
  

If VLC will not play a CD/DVD, try this,

• Use the Device Manager and uninstall the burners drivers
  

• Run the Registry cleaner in CCleaner again, this time in Windows Safe Mode. Remember to backup the Registry
  

• Reboot, Windows should reinstall the DVD burner
  

If you take all these step and you still can not play a CD/DVD, chances are your CD/DVD componet needs to be replaced. Good Luck,

• If this helps resolve your issue, would you please rate the solution.
  

the laser unit is defective, it's a common issue with these drives.

Sounds like it might need a firmware update.

Here is the LG site for the Firmware.

http://www.lg.com/uk/support/product/support-product-profile.jsp?customerModelCode=GSA-2166D

Hope this helps.

If not send me a reply.

Because they handle two kinds of media, combination drives essentially have two optical pickup assemblies in one package. CDs and DVDs both look the same, but they need different laser light wavelengths to read and write them. It's not uncommon for a drive to go bad the way you're describing, where one kind of disc begins not working while the other kind is unaffected.

An optical assembly is two parts: the laser to generate the light for reading and writing, and a sensor to pick up the light that is reflected for reading. Over time the laser power drops, and there's not enough light for the disc to be read reliably or, as in your case, to even detect the disc. Since you say you've burned numerous CDs, you've put more wear on the CD side, so it's probably just worn out.

There are internal adjustments to tweak the laser power and information is out on the Web about how to squeeze a little more life out of the drive. But the cost of a new combo drive is so low now that there's no reason not to simply replace one when it fails. TigerDirect is one company I buy lots of parts from, and they have two drives that are just $20: this one if your current drive is a SATA type (narrow data cable), or this one if your old drive is an IDE drive (a wide 40-pin data cable). I'm just using those for examples, since there are many other sources.

Another option is to get an external USB burner, and then you'd have a drive you could use on different computers if you wanted, and you wouldn't have to go through the effort of replacing an internal drive (although it's not difficult).

im not sure exactly what this problem is but i guess you are have problems with your burner

control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives you might see a yellow question mark ? right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. hope this helps

it is not possible to repair the DVD reader....
Some says that replacing the lens would fix the issue...
But if the lens is replaced, the drive may work for one more 6 months thats it...

But for replacing the Lens, it would take around Rs.600...
if u can invest an additional Rs.300, then you can buy a new drive with one year warranty...

Here are some things you can try:

1.- The DVD /-R "standard" is not really a "standard". Not all drives recognize all brands of writable DVD's. Go to your DVD drive manufacturer website and see what brands of writable DVD's he recommends and/or update your firmware. May read only or - DVDs.

2.- Sometimes there might be a software glitch somewhere. Un-install all your DVD burning software (Nero and Roxio require special registry tools to be completely removed which can you find on their home pages or on the net), reboot, and reinstall your DVD drive driver. Reboot again and install ONE of burning software program (you can also try putting in a blank dvd before having any burning software installed to see if you get a pop-up window from windows asking what to do next). Some peole claim that there can be conflicts if you use two burning software programs at the same time (like nero roxio).

3.- It could be a hardware hookup problem. This can be the case if your computer is new, you can read normal DVD's, and you have never tried to burn blank dvd's before. Open up your computer box and check the DVD hookups. Do you have more than one CD/DVD drive?. Which is the master/slave?. Does this mach what windows reports?. Are the IDE switches correct?. Unhook the DVD drive and other drives and redo the motherboard-drive connection yourself. Check that all the pins align how they are supposed to, etc. It is always a good idea to have the DVD /-R to be a master drive and to leave the other CD drives on the side while testing. If you feel uncomfortable moving cables around -don't be- search the net for detailed instructions on this till you feel comfortable enough to do it.

4.- Your DVD drive could be broken. Get hold of a friends computer and try to install it there. Does it work?. If it doesn't you should be able to get it replaced by the people who sold it to you.

5.- There might be a serious software or even a motherboard problem. Get a hold of a friends DVD drive that works for him and try to install it in your computer. Can you get it to work?. If you can consider replacing your DVD drive by one similar to your friends. If you can't check and recheck your motherboard settings and try switching out the IDE cables with your friends. Consider upgrading your motherboard BIOS (this may void your warranty) or even reinstalling windows (backup your data first!).

It could be a problem withthe lens, you should try cleaning the lens, it's already gone bad there is noharm in trying If you take a little riskcan solve . follow the instruction: Don'tpanic its very simply. 1. When running yourpc , open the drawer.> 2. switch off the acpower 3. remove powercable & sata or pata cable 4. remove all thescrew from the back side 5. press clip toopen the font panel 6. reverse thecd/dvd rw 7. just remove thecover 8. clean the optical lance 9. use a little( not much )oil place on two steel shaft 10.cover all the equipment 11.now you can fit to your pc Ifit does the same problem please change the cd/dvd rw because the lance hasdefected. Hopeit will help you. Don'tforgate to vote me.

http://www.opendrivers.com/driver/289272/lg-gsa-h55l(internal-20x-super-multi-dvd-writer)-firmware-1.06-windows-2000-xp-vista-free-download.html this should work

hello pinkydisco, hi, your dvd problem has no fixed solution, this type of dilemma varies from drive to drive, here is a link of some possible solution. http://www.siliconguide.com/qa/forum/messages/247.shtml

make sure that the jumper seting is right if it is the first thing it should be on master setting if not slave for sec.jim

That's fine, you won't need the CD, just install the burner and the computer will automatically recognize it.

make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions or just replace them there probably bad/faulty
hope this helps

The jumper is in the back of the unit, near the IDE interface. The jumper allow you to select one combination of 6 pins placed in 2 rows. Selection can be made only vertically.

make sure that its getting enough power test all the leads that are attached to the drive make sure they have secure connections and are not faulty or just replace them including electrical extensions or control panel administrive tools computer management device manager scroll to cd\dvd rom drives select+ to expand right click on your drive select properties then you can troublehoot it if this does not fix your problem it might be a registry problem Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose DeleteAfter deleting the keys, close the registry editorReboot your computerOpen My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. hope this helps