Leisure Popular Questions, Answers, Tips & Manuals

Yes - bubs are 120vac with a small base - not the standard light bulb type - more like the larger outdoor Christmas lights. There are 3 bulbs required. I'd consider going with the compact flourescent - they give off less heat.

Any Vermont Castings stove dealer can order the parts for you.

Try johnstone or graingers

throw it out on the street when a bus runs over it file for insurance and get a new one. tell the insurance company you where having a city bonfire in your front yard and the bus jumped the curb. You know city slicker folk in those tall buildings don't know any better.

the valve handle is on when the handle is in line with valve body, off when crossed...are you pushing in on the pilot gas valve under unit? if not.. open bottom panel.. turn knob to pilot..push and hold down while sparking..if pilot lights continue to hold for about 60 secounds.. then release knob and turn to on! Also FYI... these units have a vent recall on them! please go to google and type in your heater, then model #

you have a problem with combustion.unit is not burning properly you should turn unit off and call a pro the life you save may be your own

there is a probe that is in the one of the flame... This once heated builds up enough pressure do to the heat to keep the shut/off valve open... (reason, if the flame went out the gas would continue to flow) this "thermocouple is replaceable !! contact me at [email protected]

Contact your nearest Heat-N-Glo dealer for part #446-511 thermocouple. If you need a thermopile thats part #2103-512. To find your nearest dealer go to www.heatnglo.com

Hi , you can try and pull the panel on the bottom of fireplace out and check the adapter in fireplace. Sometimes they go bad. When you open in also check to see if there is an adapter plugged in and a option to use the battery operated function. If this goes bad the pilot will not stay lit.

Thanks for your question,
your problem is either impingement on your log set, or a product of incomplete combustion, if you notice soot on your logs, then you will need to take them out, clean them, and reinstall them as to not have the flame touching them, you will need to clean the burners as well, make sure nothing is laying across the burners, as this too will cause sooting, as far as incomplete combustion, was this model a natural gas converted to propane or the other way around ? if so who ever converted it, did they adjust the gas valve according to specs? improper adjustment will cause sooting or hooking up a natural gas unit to propane will do this too, I will recommend using (Rutland White Off) to remove any soot from your glass, it works fantastic for this ! any ace hardware will carry it, please do not use windex or any other cleaner on the glass as it will more than likely leave a rainbow affect on your glass once the glass heats up, hope this was helpful to ya, please rate this solution, thanks agai
mr.grzz

HI best get as gas fitter in to look at this and see if it can be done safer bet

Make sure that none of the elements are touching each other. Also look for signs of a grounded wire or damage to the heating elements.

basically, on the bottom of the fireplace, there are 2 screws on the sides, 3 on the back, take them off, lift bottom (it wont come off, so be careful not to bend it) there are 3 christmas light type bulbs, you can find them at any hardware store. Just replace them. Problem solved.

If the flame is standing still, i assume the motor is burnt out. or the belt is off.

It looks like you can, but o to the HeanGlo website and click on the link to Customer Support.

My guess is, they will refer you to a dealer because of liability issues.

yes it is important to stack them right but just trying to figure it out by the depressions is not right you need a diagram to show you or just call service agent its better to do right or it will coast you later when it causes your heater to break down i've seen various ways that people try and do logs even following the book my best suggestion is call service agent they should know how to do it correctly

I looked up regular electral diagram for the different elements.

https://www.fireplaceparts.com/10006404-fan-heater.html

This is for the pyromaster hef33 2004. This site has 02 thru 05 parts for the pyromaster.

We have had this same problem with our heater. But I went online to find out where I could purchase replacement parts. The company that sold the fireplace went out of business. I also went on-line to try and fine a universal replacement part. So far no help to be found.

Simulated gas log fireplaces usually don't have a blower of any type. They depend on the radiant and conducted heat much like there was a real wood fire in the firebox. Look in the manual to determine if a blower was included, but I doubt it because of risk that CO would be propelled into the living space.

This an easy fix. What you must do is remove the dust from the pilot safety. I use rust buster from ace hardware to gently flush the hole. If ther is no hole just shoot a tiny drop or 2 into the pilot burner where the flame comes out. Blow it out (I use a piece of tubing). The problem is the dust drops the pilot flame to a point where it won't heat the thermocouple hot enough to jold the magnet and after 30 minutes she quits. THIS is a picture of where to clean the ODS pilots in your rig. If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61