Leisure Heating & Cooling - Page 9 - Recent Questions, Troubleshooting & Support

basically, on the bottom of the fireplace, there are 2 screws on the sides, 3 on the back, take them off, lift bottom (it wont come off, so be careful not to bend it) there are 3 christmas light type bulbs, you can find them at any hardware store. Just replace them. Problem solved.

If the flame is standing still, i assume the motor is burnt out. or the belt is off.

No, not really. Parts are hard to come by. Include it in your insurance claim with all the other appliances that were damaged and get a new one.

Thanks fr choosing FixYa.

Remove the firebox glass (actually it's plexiglass) and set off to the side out of the way. Now, Remove the logs from simulated burner and set off to the side out of the way. The glowing coal effect plastic panel under where the logs were, should lift out, exposing the 60 watt, small base, chandelier bulbs, They unscrew counterclockwise from their individual holders. Replace the bulbs and reinstall everything else in reverse order, from the way you took it out. Caution: Be sure the Master On/Off Switch for the fireplace is in the OFF position, before starting any work on the fireplace.

Hope this helps you to solve the problem.

If you're not getting any flame effect or only a portion of it. One or more of the 60 watt small base chandelier bulbs is burned out. Replacing one or more should solve your problem.

If you're under the one year standard Warranty, since you purchased the heater, Heat Sure will replace it for you. If you're out of warranty contact Heat Surge 800-924-7964 and you can purchase the motor from them.

There are no fuses to look for. Just overload circuitry. However, before you do anything else, turn the Master Control ON/OFF Switch to OFF. Unplug the fireplace and wait 12 to 15 minutes, before plugging it back in. This will give the circuity time to reset itself. Once it;s plugged back in, turn on each function one at a time to see if it works. If it does, problem solved. However, if having to reset the unit becomes more frequent, contact the Technical Service Dept, of the manufacturer.

Hope this helps you to solve the problem.

go to this site: http://sankaty.homestead.com/fireplace.html
Note that vermont casting ony deals with dealers however if you then follow that link should get you to a participating dealer.

Have you changed the batteries in the hand-held transmitter? If not, that may be the problem. Be sure you use fresh batteries out of the package and not recycled ones. If changing the batteries does not solve the problem. Unplug the fireplace from the electrical receptacle and leave unplugged for 10-15 minutes.This will allow enough time for it to reset itself.

Hope this solves your problem.

It may be that the heater overload switch is shutting it off, because of overheating. Especially, if the heater is used a lot and is a year or more old. You can try to reset the overload switch by unplugging the unit for 10 - 15 minutes. Then plugging it back in again. If that doesn't solve the problem, you need to contact the manufacturer's Technical Service concerning this issue.

Also, cleaning the heating element with a vacuum that has a hose and brush attachment may help solve the problem. As the heating element may be clogged with dust and lint.

Hope this helps solve your problem.

check power supply if this is good then check for A reset on motor some time,s if you have and short it can trip internally or burn out the switch

Hi,
try to find the thermostat in the fireplace, it's obviously got one that's turning it off when the room temp rises.
Thanks
Adam
please leave me some feedback

Go here and askhttp://www.marco-fireplace.net/Contact-Us.htmregards

i have pyromaster hef33. flames on my stop moveing also. i took off front glass and logs. then i got a long metal tool and.then i tap the moter that moves the rod that makes the flames move.and also i move the rod back and forth alittle bit. i did put just bit 3in one oil on both ends of the rod. so far its doing better now . this may help some one or it not. i thank the moter or rod was sticking

when the gas logs were installed the vent damper should have disabled. it sounds like this was done.it is unsafe to close the damper with gas piped into the fire place. sometimes a "u" block will be placed over the damper blade. if the gas has been removed and not piped into the firebox anymore it would be safe to remove this