LeapFrog Video Game Consoles & Games - Recent Questions, Troubleshooting & Support


You need to do a Full Factory Reset from a computer that has Leapfrog Connect software downloaded to it. You can't do this from the device itself. It is a master reset which removes the operating system and reloads a fresh version.

https://www.youtube.com/watch?reload=9&v=mAICHprrxZk

https://www.google.com/search?safe=off&ei=mnxsXNbPM7COgge5u774Dg&q=leapfrog+epic+reset+&oq=leapfrog+epic+reset

LeapFrog Video... | Answered on Feb 20, 2019


Have you followed up all the OM instructions (e.g. full charge, how to turn on very first time, etc.)?

LeapFrog... | Answered on Jan 25, 2018


Just like a Cell phone.

LeapFrog Video... | Answered on Mar 04, 2017


If you forgot the parent passcode/lock code you can reset it by following these instructions: Forgot Parent Lock code on LeapPad

LeapFrog LeapPad... | Answered on Apr 10, 2016


Forgot Parent Lock code on LeapPad Published 07/10/2013 01:47 PM ' Updated 06/15/2015 04:11 PM
I forgot my Parent Lock code, how can I access parent settings on the LeapPad3, LeapPad Ultra, or LeapPad Platinum?If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra or LeapPad Platinum, you may retrieve the code with these steps:
1. Using a computer or other device connected to the internet, go to www.leapfrog.com
2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page.
3. Sign in with the email address used to set up the LeapPad.
4. You'll land on the "My Account" page.
5. Click "Account Information". Directly beneath the orange "Edit" button you will see the Parent Lock code information for any LeapPad3 or LeapPad Ultra set up using this account.
Forgot Parent Lock code on LeapPad

LeapFrog LeapPad... | Answered on Apr 10, 2016

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