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Hi JOHN, first try recalibrating it, instructions on how to do that are here:http://leapfrog.custhelp.com/app/answers/detail/a_id/2225
If calibration doesn't resolve the issue, you can reset the LeapPad with these steps:
1) Launch the LeapFrog Connect application
2) Press and hold down Ctrl + Shift + R
3) A pop up window will prompt you to connect the device you wish to reset
4) Power on and connect the LeapPad

LeapFrog... | Answered on Aug 19, 2015


My new leap pad 2 wont turn on?

LeapFrog Leappad... | Answered on Jul 27, 2015


just connect it on the Leapfrog application then that would be it tune msg. will just disappear!

LeapFrog Custom... | Answered on Jul 26, 2015


I'm having the same problem. It worked fine and today the lights flashed but the sound stopped working, I even changed the batteries.

LeapFrog Learn... | Answered on Jul 20, 2015


Resetting your leappad ultra isa breeze. First thing you need to do is to download and install Leapfrog connect. If it doesn`t download, there`s an offline download option available. After installing it, connect your leappad ultra with the usb cable to the pc. power it on. it should get connected. If it doesn`t maybe your anti virus software is blocking it. If this happens, go to your antivirus software settings and under firewall rules, select allow for leapfrog connect .exe. Then it should detect your leappad ultra. Go to left hand top corner , select My Products. Then select your leappad ultra. Then goto Settings on the right top corner and in the pop up, select Reset. It will take around 15 - 20 mins to reset it. All data will be erased. Hope it helps
http://youtu.be/dnyle_-2aDYw

LeapFrog LeapPad... | Answered on Jul 15, 2015

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