LeapFrog Computers & Internet - Page 5 - Recent Questions, Troubleshooting & Support

ok, last night I was doing some research on my daughters leapster, its not a quantum leap, but maybe can be fixed the same way. I found out that you can "recalibrate" the machine. I used the instructions for the leapster, but here is what they said about the Quantum:


Turn the power on. Wait until you see the "Home" screen.
Find the small hole in the back of your Pixter unit above the battery compartment door. That’s the calibration hole.
Insert, push and hold the stylus in the calibration hole. Turn Pixter over so that you can see the screen. When you see two plus signs, remove the stylus from the calibration hole.
First touch the plus sign in the upper left corner with the tip of the stylus.
Then touch the plus sign in the lower right corner with the tip of the stylus.

GOOD LUCK, HOPE THIS WORKS FOR YOU, I ALMOST THREW MINE OUT TOO AND NOW IT WORKS.

I checked the warranty and it is only 3 months.
Unfortunately, your warranty period has expired since it is 2 years old.
In my experience it is tough to convince the manufacturer of electronic toys to service such products after the warranty period is over.

But you could try to contact the Leap Frog people to see what could be done.

Screens that are dim indicate to me that the electronics are burnt out somehow, but parts are not available to the public in these instances.

Perhaps the best thing would be to replace the product with another, if it is still manufactured and available, at say, a major retailer like Walmart.


Good luck.

If the pen still doesn't work, send it to:

LeapFrog Enterprises, Inc.
Stylus Pen Replacement
563 N. Fairview Street
Santa Ana, CA 92703

If the pen was physically damaged (your dog chewed it, your child ripped the cord, etc.) the replacement cost is $5 to cover shipping and handling. There is no need to send the damaged pen back in this case. Simply click Ask a Question above and send email to our Consumer Services team to let us know you would like to order a new pen.

Or you can call the suport for leapfrog on the link below. To get a replacement pen.

http://www.leapfrog.com/en_au/home/support/contact_us.html

CALIBRATION - summary of hints from here that eventually got our circa 2007 green leapster's screen recalibrated - in no particular order: 1) "home+hint+B" to get started, 2) "A" button next, 3) cleaned dirt from the gap between the plastic and the screen all the way around with a toothpick (seemed to be the KEY ELEMENT to get everything else to work), 4) be patient and keep trying until you see the targets - the first one should appear in the top left corner while the text is still on the screen, 5) if it doesn't work just right the first time try again, 6) unit should beep each time you press a target center.

because it requires a all round cooking . hole if not present the middle part remains uncooked !!

Contact customer service at 1-800-701-5327 or email them directly from the website, www.leapfrog.com under customer support.

The have replacement stylus's available through customer service. Call them and order one. The number is 1-800-701-5327 or email them on their website, under Customer Support. Best of luck. I am in need of a new stylus too so I will be calling in the morning.

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya. Please take a moment to rate this solution.

can you keep the power button pressed till the system is on. It may take upto 15 seconds.

We had the same problem and I found the speaker was broken. Radio Shack part # 273-0092 is almost a direct replacement. Under $4 and works like new now.

I hope this will help your hair from turning Grey

http://lfccontent.leapfrog.com/help/LeapFrog_Connect_Help.htm

Sound like you need a new video card.

my computer guy looked at it with sorry news that it was not going to work unless i wanted to spend way more than it is worth

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.

The following are instructions for calibrating the Leapster™ handheld.(1) Insert a cartridge, turn the unit on and wait for the sign-in screen to appear.(2) Hold down the Home, Hint and B buttons simultaneously.(3) When the screen changes, press the A button.(4) Using the Stylus, touch the center of the targets...hope this will hel;p you...Thank you....

seems like a bad connection inside maybe the ribbon cable is a little loose (from being dropped, movement from playing etc...) if its under warranty i'd send it in to get fixed if its not then you have nothing to lose taking it apart yourself (with no power supplied to it of course) and see if you can find anything loose. If the game is still visible and the wires are seperate i would check the ones leading to your backlight.

I've looked all around and can not find a replacement screen that you can buy. If you have a warranty on it, you may want to use it. If you do not, try contacting LeapFrog and see what you can do.

Their contact site is http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/ask.php

Their phone number is : 1-866-334-LEAP (5327)

Hope this helps. =)

the pen may need to be recalibrated. go to www.leapfrog.com to get directions to follow.

Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.