LeapFrog Computers & Internet - Recent Questions, Troubleshooting & Support


I have the same problem and this is the response I just got from the company. "Regrettably, effective April 1, 2018, LeapFrog Connect software for this device has been discontinued and is no longer available. The device itself will continue to operate as normal with the last content that was loaded.
Currently, LeapFrog has no plans to provide further maintenance or support services for the feature of this discontinued product.
Best Regards,
LeapFrog Customer Support"
Does anyone have the software for a Mac that can make it available for downloading?

LeapFrog... | Answered on Dec 23, 2018


Hello,

If you are in the US, you can call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.

Thanks for using Fixya.

LeapFrog... | Answered on Dec 08, 2017


Had the same problem. I could randomly make it turn on by some bazzarre combination of pushing buttons. Now won't do anything. Call Leapster 800 #, and thought I was getting a bunch of b.s. from a "tech" person, however IT IMMEDIATELY RESOLVED THIS PROBLEM. Remove the battery pack and batteries. Take a pencil eraser and rub/clean the contact point where each battery goes in on the tray (except the coil sides). Reinstall the batt's back in the trey. Use the eraser to do the same thing to the outside contact points on the outside edge of the tray as well as on the Leapster itself where the tray goes. Finally reinstall the the battery tray, and BINGO ! Crazy....I would have lost a bet on this "fix".

LeapFrog... | Answered on Jan 28, 2017


Hello Laurie
Im not sure if you ultra leappad is the same as a Leappad 2 explorer
but heres a clip that might help you.
https://www.youtube.com/watch?v=akMrzpvJq-g

Reply to let me know if this helped.

LeapFrog LeapPad... | Answered on Feb 22, 2015


1) Ensure that a cartridge is not inserted
2) Hold down the Hint button while turning the unit on
3) When the LEAPSTER menu screen appears, press the A button
4) Touch each of the crosshairs that appear with the stylus
5) Restart unit

LeapFrog... | Answered on Feb 02, 2015


Will take it to the apple store

LeapFrog LeapPad... | Answered on Dec 17, 2014


Look at the goodwill for a used 1 that works

LeapFrog Leap... | Answered on Nov 19, 2014


You can purchase the manual from here Follett Early Learning

LeapFrog... | Answered on Sep 07, 2014

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