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press the alarm button (so the alarm time is on the screen) then the + button. do the same to deactivate the alarm.
it took me forever to work this out after losing my instructions, feel a bit of an idiot now it seems so simple

The outside unit is a transmitter, the clock is the receiver, press the reset button on the transmitter and make sure the clock is in range and away from any electrical interference.http://www.serendipity-gifts.co.uk

It sounds like it is not finding the signal, put it near a window away from any electrical interference and leave it overnight when the signal is stronger.Full instructions herehttp://www.serendipity-gifts.co.uk/radio_controlled_clock_instructions_manuals.html

Unfortunately the only way I know of synchronizing the hands is to remove the glass. I am assuming your clock has a plastic glass which is held in by 3 knibs which protrude into the case. Examine the edge of the glass and locate one of the knibs, with a small screwdriver gently but firmly push this knib in and pull the glass up to release it. Once out you can position all the hands at exactly 12 o'clock by pushing them gently (don't take them off). Replace the glass and your done!www.serendipity-gifts.co.uk)

For radio controlled clock instructions, try here http://www.serendipity-gifts.co.uk/radio_controlled_clock_instructions_manuals.html

don't push any buttons at all untill the clock has at least 15 minutes to communicate with the transmitter.