Kwikset Recent Questions, Troubleshooting Help & Support

Push the Lock button on outside touch pad to extend latch bolt 1" which locks the door when you leave.
Enter your desired personal code to retract the latch bolt completely which unlocks the door when you return home.
The T-turn on the inside of the door is used to extend (lock) or retract (unlock) the latch bolt when you are inside.
Using the key from the outside will also extend (lock) or retract (unlock) the latch bolt.
This Touchpad Electronic Deadbolt should be accompanied by a Kwikset Knobset, Leverset, or Handleset.

I cut & pasted the above from the installation instruction sheet.
Here is the link to the entire installation instructions sheet (manual):

http://s7d5.scene7.com/is/content/BDHHI/40486-02

It is a .PDF file, so if you aren't able to view it, download and install Adobe Reader from this site first:

http://get.adobe.com/reader/

If you are not able to lock the door using the outside touch pad's lock button, you may need to reprogram the door's "handedness", which gives the lockset the ability to be used on doors that have their hinges on either the right or left side of the door (right-hand or left-hand door).
The instructions for that are found on Step 4.9. This is also an excellent time to change the batteries, which is recommended yearly.

Good luck!

remove lock from door , remove spindle from center of lock by center spindle then depressing release and remove spindle ( release is spring loaded at base of spindle , insert a flat peace of 1/2 " wide metal with a V shape at the end , , push the metal I to the lock and release the lock . it may have to be taped in until the lock falls out,

no, install such that the latch bolt will easily slide in (to clear) when closing door.

8. Replacing the batteries: - please follow these instructions to replace the batteries on your Powerbolt 1000 unit:
Remove inner cover plate located above the thumb turn on the inside of the door. Click here to view instructions on how to remove cover.
Replace all 4 batteries with quality alkaline AA batteries. (Do not use rechargeable batteries.)
Ensure that the batteries are correctly oriented or unit will not function properly.

Doubtful. That would kind of defeat the whole purpose of a lock if anyone who knows a bypass code can enter....

Take unit to local specialist, Find specialist from Yellow Pages ,

maybe there is a reset? or maybe its broken, does it work when its not on the door?

Check with your local locksmith shop, they may have the one you need or substitute another one from an old set.