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It could be that you are trying to add a code again as well. You can not have the same code in say space one that you have in space 5.

My Kwikset lock has been working beautifully for several years now, and it is handy to not have to use keys.

If you can't figure out the programming, and want to start from scratch, with mine I believe that you remove the battery pack, press in on the program button for ten seconds, and reinsert the battery pack while still holding the program button. That erases all of the stored codes, and you can start over again.

None of what you described sounds like a locking issue, but a programming issue.

Kwikset Locks &... | Answered on Mar 07, 2019


Remove it, lubricate it and put it back. I have the same unit and they are reliable. If yours is a bad fit into the door, that is your problem and the tenants have forced it. The bolt should slide in easily into the mortise. The weather is changing, so the door has moved a bit.

Ideally, you should have a Schlage Knobset as well as the locking deadbolt. The deadbolt is not for locking the door, it is a failsafe for when you are out or at night asleep. The same key opens both. The knobset has a spring loaded catch and a knob on both sides. The inside one has a turn button to lock or leave knob unlocked.

Kwikset Locks &... | Answered on Nov 16, 2018


Misalignment of the lock mechanism probably caused by uneven tightening or overtightening of mounting screws.

Kwikset Locks &... | Answered on Oct 26, 2018


Called "handing" the lock (left-hand or right hand door hinges):
Remove the battery pack. Keep the door open.Hold down the "Lock" button on the exterior keypad and at the same time, insert the battery pack into the interior assembly. Keep holding down the lock button until you hear two beeps, which will take approximately 30 seconds. During that time, the Smartcode mechanism will automatically drive in and out several times to determine proper handing.Done!

There is an excellent installation & programming video where you can watch how to do this, and it also explains the features of the internal slide switches.

http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Good luck!

Kwikset 909 ... | Answered on Oct 10, 2018


If this is a battery operated lock then the backlight doesn't stay on (otherwise it will wear the batteries out). To make the keys light up when you want to enter your code you have to push the lock button on the keypad first. If the keypad light has never come on then open the door and manually lock the interior lock then press the keypad lock button then the above instructions will work. This is the solution I got from Kwikset customer support and it worked for me. Hope this helps you.

Kwikset 909 ... | Answered on Aug 30, 2018


put the 'dummy key' that came in with it, turn it a 1/4 turn right, put smart key in, pull out smart key. pull out the key and insert the key that you would have as a desired key and turn left 1/4. thats it!!!!!!

Kwikset Locks &... | Answered on Aug 15, 2018


First, I'm not a Kwikset representative.
* contact; http://ww1.kwickset.com/?subid1=7f921262-9a95-11e8-b8d0-66a96fabfdc3

*** Following is for information only.***
* Premis guide; https://www.kwikset.com/support/guides/premis-user/mastercode.html
* Smart code; https://www.youtube.com/watch?v=tl3wXtcutqg
* Factory reset; https://www.youtube.com/watch?v=T3FRuTUg8SQ
* Program Master Code; https://www.youtube.com/watch?v=1Grzxy0gSjM
* your best bet would be to remove lock set and take it down to your nearest Home Depot, Lowe's, City mill, Ace Hardware, etc. It's a pretty common lock brand. The store key maker, door hardware section should be able to help.
* I've found it's best to replace the lock set as these combo locks only last about a year in heavy traffic areas. Especially if it's exposed to weather.
* Constant opening and closing shakes things up real good. Lots of small wires and plastic parts break all the time.
* Key pads wear out fast. Especially if the code is not changed every month.

Aloha, ukeboy57


Kwikset Locks &... | Answered on Aug 07, 2018


yup they do make them

Kwikset Locks &... | Answered on May 04, 2018


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Kwikset Locks &... | Answered on Apr 23, 2018

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