Korg Music - Page 8 - Recent Questions, Troubleshooting & Support

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http://www.korg.com/us/support/download/software/1/186/2448

http://i.korg.com/SupportPage.aspx?productid=134 UU

The details are highly confidential and have only ever been released to engineers under Non Disclosure Agreements, who work closely with Korg in the design process. If anyone tries to tell people about it on the forum then a breach of an NDA has occurred and whoever did it could be sued by Korg. The person posting those details could have their account on the forum suspended. Please understand that there are very good reasons why Korg want to keep those details confidential. The functions were designed for use in the factory when the keyboards are manufactured. Two of the functions can completely wipe the internal SSD and the boot EPROM rendering the complete keyboard unusable. One of the circuit boards would have to be returned to a factory for the chips to be re-initialized using specialist hardware plugged directly into the CPU board. The necessary hardware to re-initialize the SSD and Boot EPROM is not even available to Korg service centers. If you are someone who has discovered the way to access the system diagnostic menus, then there is a high risk you will completely trash your Pa2x/ Pa800 etc, turning it into a "brick" that will no longer be capable of reloading the OS or factory data. Korg representatives have said to us several times that damage caused in this way is NOT covered by warranty. If two of the functions in the system diagnostics menus are used, then to get the keyboard working again, service centers will have to replace the complete "main board". This is the board which contains the SSD and boot ROM chips. You are looking at a repair cost of over $800 plus shipping.

How to Initialize (reset), and preload on the Korg X5/X5D/DR Initialization: Hold Page + and Page - while turning it on. Preload: Global Screen 5A, then select "OK". ROM Check: Hold Edit and Global/Multi while turning it on.

If the answers I have provided you with already don 't work for you, or don't apply to your specific problem, you need to contact Korg customer service for an answer. Here is their link- http://www.korg.com/us/support/contact

It's on this link- How to Initialize reset and preload on the Korg X5 X5D DR SweetCare

Download the owners manual from here and try doing a reset to factory settings
http://www.korguksupport.co.uk/page.cfm?pageid=391#Owners Manuals

Contact Kord directly. Here's the link http://www.korgusa.com/contact

It is likely something internal. The LCD is backlit so there is a chance it may be something on the order of a bad connection at the power supply input. Possibly a broken wire- as long as unit was not dropped, using a multi meter to check power is a pretty straight forward way to proceed. If it got wet, there is possibly a burned out pico fuse, or corrosion on a connector or contact area for the rubber conductors for the display.If unit was dropped- You may want to contact Korg to see if the display board is available. It likely is not. Which means it is a time and or money investment.

It sounds like the drive isn't working correctly. i suggest taking it to a Korg authourized repair shop to get it looked after as they will have better access to the needed parts. You can find one in your area through this link- http://www.korgusa.com/KorgDealers

if your pretty sure its a crack in the circuit board from dropping or rough treatment then yes it can be repaired in less than an hour-contact a guitar repair center to see who does there electronics repairs they might take that on if asked , but if it just started to do this with out a known cause its most likely a component failure and that will take some time and knowledge to find cause and repair , on this unit that might not be feasible to do

Yes, you should. Specific instructions are in your manual or contact Korg at this site- http://www.korg.com/us/support/contact

Go to- http://www.korg.com/us/support/contact

For the solution you should ask Kork at this link- http://www.korg.com/us/support/contact

Your best bet is to contact Korg. Here is their link- http://www.korg.com/us/support/contact

Your best solution would be to take it to a repairman. There are too many possibilities as to the cause of the problem to guess at them online.

Hello, To record into a lap top you will need a USB mixer, your audio output from the SYNTH will go into the mixer, you use the midi USB cable from the mixer to the lap top. this will help pre amplify your synth to normal audio levels. hope this helps.