Kodak Office Equipment & Supplies - Page 5 - Recent Questions, Troubleshooting & Support

The Kodak AiO printers 5000 series and ESP series PRINTHEADs has orange protective cap that need to be remove to fit on the printer carriage. For the ink cartridges there is also a orange protective cap.
Issue that its not printing black and deep clean and removing the printhead and reinstalling the printhead (reseating printhead) is already done and still no black when printing. The printhead should be replace. For futher assistance call 1 800 421 6699 Kodak AiO printer support line

Possibly it is running low on Blue ink - because colors are usually a mixture of inks - for example green is made from blue and yellow - if an ink runs low it will print the available colors or substitute the next available color.Probably if it prints green yellow - then it has no blue available to make the right shade.

Replacing the printhead If your printhead is damaged or broken, you may replace it yourself.

1. Make sure your printer is turned on.
   
2. Open the printer access door by lifting from the recessed hand-holds on the sides of the unit.
   The printhead moves to an accessible position for handling the ink cartridges. The ink cartridges are seated in the printhead.
   
   
   
3. Pinch the latch on the ink cartridge with your thumb and forefinger and lift it out of the print head. Remove both ink cartridges.
   
   
   CAUTION:
   Insert the ink cartridges into the newly installed printhead as soon as possible to prevent any drying of the ink.
4. Unlatch the printhead by lifting the rectangular latch on the top of the printhead.
   
   
   
5. Remove the old printhead from the carriage .
   
   
   
6. Remove the new printhead from its bag.
   
   
   CAUTION:
   Do not touch copper contacts on the printhead, as this may damage it.
7. Remove and discard the black plastic casing and the orange protective cap.
   
   
   
8. Place the new printhead into the carriage.
   
   
   
9. Push firmly against the target label on the printhead until you hear it click into place.
   
   
   
10. Re install the ink cartridges. As needed, see Replacing ink cartridges.
    
    
11. Close the printer access door. The printer should now complete a printhead calibration to ensure that it is ready to for normal operation.
    

throw out your printer and buy another brand. if you call18002356325 the call goes to manila and chances are you will be talking to some one who only speaks partial english and knows nothing about kodak products but will read to you from these internet instuctions that you just read !!! kodak has become a very anti-american company in so many ways!!!

The print head must be in the up position to remove the cartridge. If you cannot get it to do this by pushing buttons or unplugging the unit, you can do it by turning a gear inside the unit. This requires partial disassembly of the unit.

First remove two screws from back of unit, then pull up on top of unit, unplug two ribbon cables from circuit board and remove top. Then unplug two remaining ribbon cables from circuit board, and three screws holding circuit board. Lift circuit board and fan/fan-holder as one piece. You do not need to disconnect the fan wires.

The print head heat sink and carrier frame are now visible (large aluminum piece in the center). The gears and stepper motors are on the side opposite from the green cartridge release button. The gears near the front operate the paper feed mechanism. The gears in the back move the print head. By turning the large white plastic gear farthest toward the side and rear (driven by a stepper motor), the print head will move up and down. The gear should turn easily by pushing on the teeth with a small screwdriver. If it starts tuning harder, it is probably at the end of its travel. Turn the gear until the print head is up far enough to release the cartridge. There is a tab on the print head frame just above the green release button on the inside of the unit. When the print head is up, there is a space between the tab and the green button allowing the button to be released.

If you need more visibility, the entire printer frame can be removed from the plastic outer shell by removing 3 screws on the bottom of the unit. Note the position of the loose plastic piece in the front of the unit (for reassembly). It has a small tab that keeps the front door closed. You can leave the print head in the up position when reassembling the unit. It will automatically reposition when the unit is plugged in. Don't forget to put in a cartridge before plugging in.

When you change the ink, be sure to use original ink cartridges and not aftermarket. Next, recalibrate the printer using the software. If you still have a problem after you do those two things then you will need to contact Kodak for a free printhead replacement, this is a major problem with the 5500 AIO inkjet printer and Kodak is aware of there poorly built product. Click on the link below to contact the Kodak customer service:

http://www.kodak.com/global/en/service/products/ekn033541.jhtml?pq-path=10623

http://www.kodak.com/global/en/service/repair/troubleshooting/troubleshooting.jhtml?pq-path=10355

"Printhead Failure" (error code 3802)
To resolve this error:

1. Open the printer access door.
2. Disconnect the power adapter from the printer.
3. Remove and install the printhead two times.
4. Wait 30 seconds to allow the printer to reset.
5. Connect the power adapter to the printer. Turn the printer on if necessary.
• After the printer completes powering up, the message "Printer access door open" will appear.
6. Close the printer access door.

If error condition continues, contact Kodak for printhead replacement.

Best of Luck

turn print queue to online

I just installed the latest Mac software updates and it worked. Thanks anyway !

You need to remove the software completely to avaoid getting conflicts when installing back the software
Follow the basic steps

1) enable show hidden files and folder

2) delete C:\Documents and Settings\All Users\Application Data\Kodak

3) delete C:\Program Files\Kodak

4) run clear again at www.kodak.com/go/clear

5) reinstall the software at www.kodak.com/go/downloads

Please get the correct driver here : www.printcountry.com/drivers.asp
www.opendrivers.com/.../printers-free-driver-download.html
www.driversdown.com/driverslist/r_4_1.shtml
Regards, Jay__mxuj8893w

I found this out when trying to do the same with Epson (after talking to their tech support). The printers with printheads that are reusable (Epson, Canon, Kodak, and whoever else) force you to replace the empty cartridge so that air doesn't get drawn into the printhead, killing it off. The tank still has a little ink in there to keep it from drying out. It's cheaper to replace the cartridge than getting a new printhead.

You can order a new printhead from Kodak by calling 1-800-421-6699. Follow the instructions and you will be connected to a service rep.
The cost for the ESP5 printerhead is $24.99 plus shipping.
Please rate this solution. Thanks.

You need to take it a couple steps further after your test print. Sounds like your print heads need cleaning or your cartridge may need aligning. It’s best to do this each time you install a new cartridge. for more information….... http://en.kioskea.net/forum/affich-40171-printer-not-printing-black

Have you tried "fanning" the paper before loading it? This fixed my problem after a 6 hour battle, downloads of all firmware and restarting infinity times.

Did you put the camera on top of the docking station?

Here are the steps:

1.Remove the power cable from the printer.
2.Remove the paper tray from the printer.

3.Verify that the paper you're using has KODAK XTRALIFE Paper
4. Insert the paper tray into the printer.
5. Open the color cartridge door, then remove the color cartridge.
6.Install the color cartridge, and verify that it is fully engaged.
7.Close the color cartridge door.
8.Connect the power cable to the printer.
Wait for the printer to initialize (the paper may eject automatically).

If issue persist, call 1.800.235.6325 for repair.

If you recently put in a new ink cartridge, make sure the plastic strip is removed. Also, you can take a cotton ball and dab a small amount of alcohol, any kind, and dabble that onto the ink cartridge as well. If that does not fix it, look at the pressure lever, that can be all the way pushed down, make sure it is at level to the eye. let me know if you need more help! Guy

The Problem is with your Router, Check to see if its made by Qwest/Actiontek. If so the firmware is not up to date. I'm having the same issues. They are working on a fix, but nothing is yet available so we're stuck!

Sorry to read about your problem, I hope this helps you out.

if the unit has not been used for a while, it will dry up..you can order a part that the ink cartridge snap's onto. or remove it and clean out with cotton swob.

I tried to help you. Please help me and Rate/Vote on my response, thanks and good luck