Kodak I - Recent Questions, Troubleshooting & Support

You need the driver loaded on the PC The firmware loads from the PC and the driver contains the firmware

try to open it, there will be small short mirrors under black plactic covers, remove that thin covers and clean the mirror well and put it back. it has to remove the E8 error

Turn off your scanner. Exit the Smart Touch program. If XP, navigate to this path: C:\Documents and Settings\[User Name]\Local Settings\Application Data\Smart Touch\[Scanner Model] Windows 7 or 8: C:\Users\[User Name]\AppData\Local\Smart Touch\[Scanner Model] Delete the "Sys" folder. Turn on the scanner. Re-open Smart Touch. You will see the Sys folder repopulate in the root folder.

If you are using windows 7 and it doesn't support your scanner get a program called Vue Scan, it works with nearly all scanners and it will save you buying a new one. it is available quite easily just google it

Clean Optical path to camera lenses back and front, then Calibrate through the Kodak SVTool.

First you need to see if the scanner shows in the device manager , if it doesnt it is likely the CPU / Main board is faulty If you can see the scanner in the device manager it has connected and loaded its firmware in this case it could be many things but the image guides are the most common issue , check them for damage especially the white area on the underside

The first step is to clean the drive rollers. This YouTube video will show you how. Cleaning the rollers on Kodak i1220 document scanner

I highly doubt the main board is going bad. There is a huge difference between an electronic high pitched noise vs a scanner noise. Does the noise only occur while scanning or when parts are moving? If yes, then a scanner noise. If the noise is on all the time even when idle, then you have an electronic noise like an open or leaking capacitor. On this particular model the seperation idle roller builds up with paper dust and will cause a high pitched noise. Like nails on a chalk board. Very simple fix. Open cover. Grab seperation assembly and pull toward the tray at the front of the scanner, it will pop loose then lift up. Make sure to pop it back into place good. Be forcefull. With the assembly in hand, clean, and lube idle roll. It is the first metal/plastic roll the paper touches at the tray entrance. Also clean the shafts and bushings for the rubber rolls. Reassemble and you are all set. Happens on EVERY I420 scanner I have seen.