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Kocaso Recent Questions, Troubleshooting Help & Support

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Have you called the company and asked?

I hope no one answers "How do I get past the Password" posts because we never know if it is someone else's computer they are trying to get into.

Kocaso NB1016A... | Answered on Feb 02, 2019

Can you descibe the problem a little more please , , but tey this first , turn the device off , and restart your wireless service , and try again ?

Kocaso 7"... | Answered on Aug 28, 2018

Factory reset it or go into settings accounts and delete the gmail account, and google account.

Kocaso Tablets &... | Answered on Jan 09, 2018

I can tell you now that unless you paid for an extended warranty it will now be up. So unless you paid for a 5 year warranty you have no chance of it being fixed unless you pay someone to do it.

Kocaso M860W... | Answered on Sep 27, 2017

Try to find the previous owner and ask them.
All I can do. Sorry.

Kocaso SX9730PRO... | Answered on Jul 13, 2017

You plug the small plug of the USB cable (OTG) into the OTG socket.

You plug the large USB plug into the charger.

Plug the charger into the wall socket.


Kocaso MID-M750B... | Answered on Jan 04, 2017

The first thing that comes to mind is that either the charger or the battery is faulty. You can check whether the battery is retaining its charge properly or if it drains out quickly.

The Kocaso NB1016 specification states that it uses ...
"Power Device Type:AC, DC can DC can car charger". So you can test whether it can be charged from a car battery. If so, then your charger is at fault. If all else fails you'll have to contact Kocaso support for a software/firmware upgrade.

Computers &... | Answered on Dec 20, 2016

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings. Support Troubleshooting Guide

Kocaso M730W... | Answered on Nov 23, 2016

What you need to do is reset the whole tablet.

Kocaso M1060W... | Answered on Oct 20, 2016

A cracked screen will mean that you cannot use the on-screen keyboard, selecting icons to run programs etc., responding to alerts such as phone calls.

Contact the manufacturer for a replacement machine, your original tablet will not be repaired, so save any data or programs now!

The manufacturer does not cover accidental damage, but we instituted a program where you can turn your tablet with a cracked screen in (as long as you are still within your warranty period. The nice thing about this is that not only they give the least expensive route when you crack your screen, but you do not have to wait for repairs. They will simply send a replacement once the company receive your damaged one.

Contact the company at Company Contact us to setup your request.

Kocaso M1060W... | Answered on Oct 20, 2016

Have you tried re-loading the firmware?

See this page for your tablet. Support Firmware

Kocaso M M9100... | Answered on Aug 02, 2016

Turn off tablet by pressing and holding the power button until the tablet switches off.
Press the volume up button and keep it pressed while pressing the power button to start the tablet again.
The tablet should enter the Engineer's mode, displaying a text menu.
Use the volume button to scroll the menu and the power button to select an option.
Carry out the Reset To Factory option to delete everything.

Kocaso MX1080 10... | Answered on Apr 04, 2016

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