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Kobo Recent Questions, Troubleshooting Help & Support

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I have to keep me kobo plugged in while I read. Can I fix this?

Unfortunately, Kobos weren't designed to replace the batteries. Short of buying a new eReader, reading with it plugged in is the only way around bad batteries.
8/27/2015 11:03:57 PM • Kobo 6" eReader... • Answered on Aug 27, 2015
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Kobo account login

If the books have been loaded from Kobo, you can go to their site and load them again (for free). If not, you would have to get them again from other sources and may have to pay for them again.
8/27/2015 9:33:36 PM • Kobo 6" eReader... • Answered on Aug 27, 2015
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Kobo problems

If the books have been loaded from Kobo, you can go to their site and load them again (for free). If not, you would have to get them again from other sources and may have to pay for them again.
8/27/2015 9:33:06 PM • Kobo Arc • Answered on Aug 27, 2015
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How to turn off kobo aura and not leave it sleeping

Move the on/off slider to the right and hold it there for at least 10 seconds before releasing it will turn the Kobo off. Any less than that and it goes to sleep.
8/27/2015 9:30:28 PM • Kobo Aura... • Answered on Aug 27, 2015
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Kobo ereader problems

Unfortunately, the batteries on Kobo were not designed to be replaced. If the batteries will no longer accept a charge, it is time for a new e-reader.
8/27/2015 9:20:27 PM • Kobo 6" eReader... • Answered on Aug 27, 2015
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I cannot find how to delete an individual book. The answer is there as to how to delete all the books but not an individual book.

One way is to use a program like Calibre on your computer. When the Kobo is connected, you have access to the books on it and can individually delete them.
8/27/2015 9:18:31 PM • Kobo Glo... • Answered on Aug 27, 2015
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I am reading a book on my new Aura Kobo ereader, the print is too small, how do I get back to menu to change size of print?

No menu required. Just use two fingers on the screen and slide them apart. Be careful, it's easy to get very big, very quickly. To get smaller slide two fingers together on the screen.
8/27/2015 9:14:15 PM • Kobo Aura... • Answered on Aug 27, 2015
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My Kobo Aura HD's comfort light is off and I can't find a way to turn it back on.

On the top of the e-reader, to the left of the on/off slider (looking at the screen) there is a push button on/off switch for the light. Once the light is turned on (and there is a 'star' symbol on the screen, the brightness can be adjusted by touching the 'star' and using your finger to slide the brightness control).
8/27/2015 9:09:17 PM • Kobo Aura HD... • Answered on Aug 27, 2015
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How do I download a kindle book from my pc to this ereader?

Assuming the book is in .mobi format, use a program like Calibre to re-format the book to .epub format. (Open Calibre, then add the .mobi book to the Calibre library, then convert it to .epub) Then use this same program to send it to your Kobo. (If the book is already in .epub format, you obviously don't need to re-format.)
8/27/2015 9:01:51 PM • Kobo N905B-K3S-B... • Answered on Aug 27, 2015
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Is it posible to replace the battery on the kobo aura H20?

No, Kobo's are not designed to have replaceable batteries.
8/27/2015 8:58:08 PM • Kobo Aura... • Answered on Aug 27, 2015
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Where is the battery located?

You can access the battery on most tablets by GENTLY prying in the tiny groove around the edge. Pry clear around until the glass is separated from the tablet. The battery location should be apparent.
5/2/2015 8:36:26 PM • Kobo ARC 7HD 7IN... • Answered on May 02, 2015
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Not able to download book bought yesterday from indigo

Contact Indigo, they'll know more.
5/2/2015 6:15:58 PM • Kobo 6" eReader... • Answered on May 02, 2015
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How do I delete my contacts?

Go to a contact in the Contacts app and click the menu button. Click delete.
5/2/2015 6:14:54 PM • Kobo Arc • Answered on May 02, 2015
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How do I brighten the screen so Ican read outside

Settings> Display> Brightness
4/17/2015 9:18:32 PM • Kobo Arc • Answered on Apr 17, 2015
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Locked out do not know the password

Keep guessing until "Forgot Password" comes up; login with you Google Account and voila
4/17/2015 9:15:10 PM • Kobo Arc • Answered on Apr 17, 2015
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How to delete some contacts in the Kobo arc

Simply go to the Contacts app, click a contact and press Delete. If there is no delete, it might be under the menu button, which is 3 dots
4/17/2015 9:13:34 PM • Kobo Arc • Answered on Apr 17, 2015
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