Kobo Recent Questions, Troubleshooting Help & Support

Do you have the proper device driver installed on the computer? :Other info I found online, but have not looked into: Open the Hardware and Devices troubleshooter http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter In addition you can also check if the device manufacturer have driver for the device. For additional help, please see: Kobo Help Forums/Frequently Asked Questions - Kobo eReader http://kobo.zendesk.com/forums/165796-frequently-asked-questions-kobo-ereader Need help with your Kobo eReader? http://koboereader.com/FAQ

kobo com help Creating Kobo account kobo com help Troubleshooting the Kobo eBooks app

Use a paper clip in the little hole on the back.

have you tried to turn it off and turn it back on

Make sure your router doesn't require a security code to connect to it. If it does, enter the code and try again.

Pat, Go to Kobo.com, Check the attached links,instruction and guides, Good luck "I hope this helped you out, if so let me know by pressing the helpful button. Check out some of my other posts if you need more tips and info." kobo com help Resetting or changing your Kobo password How to reset and factory reset your Kobo Kobo Tips and Tricks for new Reader Owners

You can do a hard reset by holding down the round home button on the front, and the silver power button on the top, hold down both these buttons until you see an apple, then release both. Do this while unplugged

Tap the Kobo eBooks app icon. Tap the Menu icon at the top of the screen. Tap Settings. Tap Sign out of Kobo. Tap Continue when the dialog prompt appears. You will be signed out of the Kobo eBooks app. Tap Sign In. Tap Forgot Password? Enter the email address you used to create your Kobo account.

Broken psu connector or moethboard junk it its not cost effective to repair.

Try a basic reset which won't affect your data. With it off, hold down the power button for 8 seconds, release and then press power button again once firmly. At worst, a factory reset which will erase everything putting it back to how it was new, will resolve the issue. On the back, bottom left, you'll find a small hole. Enter an unfolded paper clip or similar and press down until you hear a click. The kobo will rest itself.

Connect it to your PC/Laptop/MAC and with KOBO loaded on your device, update the OS in your KOBO.

https://koboproblems.wordpress.com/2013/07/15/how-to-reset-and-factory-reset-your-kobo/comment-page-1/?hc_location=ufi you have looked how to reset your device you may loose all settings but im sure it has a cloud backup as most do good luck other than this perhaps try to wait till it powers off from very low bat i found a few links to forums google search for links kobo reset or factory reset

Lithium ION batteries are usually rechargeable. The use mode for these batteries is that there are a set number of recharges that equate to the life of the battery. Usually that life is approximately 1,000 charges. If you use your battery to 50% then recharge, you can do this ~2,000 times. As the life of the battery is used up, the maximum charge lessens which means where you may have had 8 hours of play time when the battery was new, you will only have 6 hours as the battery life is used up. In order for a Lithium ION battery to recharge there must be at least a small amount of charge left as a "seed" for that recharge. If you drain a L-ION battery down to zero, it may never recharge again or the max charge will be reduced to an insignificant amount of the original full charge. eg instead of 8 hours you may only get 15 minutes, or 5 minutes, or no minutes. You are much better off recharging when 50% depleted than using it up til your product stops. L-ION batteries cannot be repaired only replaced. Most cheap products using L-ION batteries cannot have their batteries replaced.

REplace the screen

Does your Kobo turn off and on normally? Or is it stuck loading the book and totally not responding? If so, reset your Kobo. Look on the bottom edge of the Kobo - see the little pinhole? Stick a paper clip into there until you feel it push against a little switch. Remove the paper clip. Is the Kobo working, but simply can't open a book? If it's only affecting a particular book, try deleting it and downloading it again.

Go to: https://www.kobo.com/help/en-US/article/770/troubleshooting-wi-fi-on-your-kobo-ereader

This can happen if the battery is very, very flat. Try charging it overnight. If charging it doesn't help, try using a paper clip in the reset hole to force a factory reset (you may lose any user-installed books).

Hold the power and volume button at the same time till u get a box and a tool thing on your screen the by using the volume down go to wipe data press power button to ok then go down to yes with volume down key and press the power button to ok yes then will reset your tablet like when first got it