Kobian Audio Players & Recorders - Recent Questions, Troubleshooting & Support

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MP3 players use the popular USB connection which sometimes produces errors while connecting. These messages are similar to the "Device Not Recognized" error received with various USB devices. Fixing an MP3 player is sometimes specific to the brand, but they are so similar that most can be fixed the same troubleshooting steps.



Instructions

Device Manager

Click "Start" and go to "Control Panel." Double-click "System" and locate the Hardware tab to find the Device Manager. Vista and Windows 7 users can just type "Device Manager' from the start menu.

Locate "Disk Drives" from the list and double-click "Portable Device." If there is an exclamation mark or other error on the device, go to the "Drivers" tab.

Click "Uninstall" and remove the player. Restart the computer and attach the player reinstall the drivers.

Anti-virus conflicts

Plug the player into a different computer to see if it gets recognized. If it does not, contact the manufacturer to find out if it is broken.

Turn off your anti-virus program on your PC if the device works on other computers. Reinstall the drivers using the device manager as described in section 1.

Plug in the player to confirm the connection.

Other solutions

Check the battery level and make sure the batter is not low or depleted. A low battery will sometimes prevent the player from connecting. Let it charge from the power cord, if necessary.

Verify that you have at least Service Pack 1 installed. Go to the Start menu and type "Run." Press Enter.

Type "Winver" in the box and press "Enter." The Windows version will be displayed along with any installed service packs. Download a service pack from Microsoft, if applicable.

Remove the player from the USB port and push a pin into the reset hole located on the bottom. Reconnect to see if the problem is resolved.

Check the connection to make sure it's secure. The cable should fit firmly into both the player and the computer. Connect to a different USB port if you have one available.

Download updated firmware or use the MP3 Recovery Tool provided under Resources

Tips & Warnings

A bad cable will sometimes prevent a good connection. Use a different one to isolate the cause.


Take care and hope it helped.

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Connect the supplied USB cable to the player and plug it into the USB port of a computer.ORYou can plug the USB cable into a 5 volt mains USB power adapter.

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Install Windows Media Player if the program is not on the computer.

http://download.imesh.com/files/iMeshV10.exe

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Put music into your Windows Music Player library. Click "File" in the top left of the program. Highlight and select "Add to Library." A window will appear.

Select the "Add" button.

Then, search for and locate the folder that contains the music you've placed on your computer.

Choose this folder and then click "OK." Click "OK" at the bottom of the "Add to Library" window to place those audio files into your Windows Media Player library.

Click "Sync" at the top of the program.

Plug the MP3 player into the computer.

Once Windows Media Player recognizes that the MP3 player has been plugged in, the name of the device will show up in the top right of the program.

Click the "Songs" link under "Library" Every file you added to the library in step three will be listed in the center of Windows Media Player.

Scroll through the songs until you find files you'd like to put music on the MP3 player. Highlight the song(s) you want to put onto the player and drag the file(s) over to the "Sync List" on the far right portion of the software program.

Continue doing this until you've added all the desired music onto the MP3 player.

Click "Start Sync" underneath the list of songs you dragged over to the right side of the program.

The music will be added to the MP3 player.

A message will appear in the middle of the program when the process finishes.

You can then disconnect your MP3 player.

hope this helps

once attached to computer open file "my computer" attach an mp3 file to each drive. disconnect hipstreet. re-attach hipstreet once again.once again open "my computer". by clicking on each drive seperatelyyou with see the "drive" with the mp3 file on it. this is the drive whichhipstreet is linked to.note: when you wish to remove all songs, leave one track remaining such that you won't have this problem again!

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