Kobian Recent Questions, Troubleshooting Help & Support

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  • 143 Answers

I would recommend contacting Kobian directly:

Kobian Cameras | Answered on Jan 31, 2018

Check the normal/macro switch on the side of the camera. Should be in the down position for normal use.

Kobian Cameras | Answered on Aug 21, 2017


If you need further help, reach me via phone at https://www.6ya.com/expert/joel_63c670a84e9f6a97

Kobian Mercury... | Answered on Nov 05, 2016

plug it on your computer and format the internal storage with fat32 file system

Kobian Hip... | Answered on Jul 20, 2016

MP3 players use the popular USB connection which sometimes produces errors while connecting. These messages are similar to the "Device Not Recognized" error received with various USB devices. Fixing an MP3 player is sometimes specific to the brand, but they are so similar that most can be fixed the same troubleshooting steps.


Device Manager

Click "Start" and go to "Control Panel." Double-click "System" and locate the Hardware tab to find the Device Manager. Vista and Windows 7 users can just type "Device Manager' from the start menu.

Locate "Disk Drives" from the list and double-click "Portable Device." If there is an exclamation mark or other error on the device, go to the "Drivers" tab.

Click "Uninstall" and remove the player. Restart the computer and attach the player reinstall the drivers.

Anti-virus conflicts

Plug the player into a different computer to see if it gets recognized. If it does not, contact the manufacturer to find out if it is broken.

Turn off your anti-virus program on your PC if the device works on other computers. Reinstall the drivers using the device manager as described in section 1.

Plug in the player to confirm the connection.

Other solutions

Check the battery level and make sure the batter is not low or depleted. A low battery will sometimes prevent the player from connecting. Let it charge from the power cord, if necessary.

Verify that you have at least Service Pack 1 installed. Go to the Start menu and type "Run." Press Enter.

Type "Winver" in the box and press "Enter." The Windows version will be displayed along with any installed service packs. Download a service pack from Microsoft, if applicable.

Remove the player from the USB port and push a pin into the reset hole located on the bottom. Reconnect to see if the problem is resolved.

Check the connection to make sure it's secure. The cable should fit firmly into both the player and the computer. Connect to a different USB port if you have one available.

Download updated firmware or use the MP3 Recovery Tool provided under Resources

Tips & Warnings

A bad cable will sometimes prevent a good connection. Use a different one to isolate the cause.

Take care and hope it helped.

Kobian HS-3245 ... | Answered on Apr 02, 2016

your cd rom should have a smaller indent in the middle put the cd in that part

Kobian CyberPix... | Answered on Apr 06, 2015

just open old battery case, take cells out, solder 3 new rechargeable aa size batteries, that's it

Kobian Hip... | Answered on Feb 02, 2015

maybee you are using higher capacity memory cards. pls. check / refer to your user manual regarding supported memory cards for this model . i know this is an old model so usually it only supports up to 2GB of memory card

Kobian Mercury... | Answered on Aug 23, 2014

i not have drive of MERCURY (deluxe classic Cam) 2.1 mp
please if have send to (amirim86@gamil.com)

Kobian Mercury... | Answered on Mar 26, 2014

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