Kensington Recent Questions, Troubleshooting Help & Support

Ain't happening... Unless you have a computer running Win 98 or ME. Kensington has abandoned support and there was never a driver for any other version of Windows.

It only worked on Win 98 and ME. No other drivers are available and Kensington has abandoned support.

There is dust buildup on the rollers. Take the ball out and clean the buildup on the rollers.

That camera only worked on Win 98 and ME. No drivers were ever made for anything else. Kensington's website will tell you the same thing.

Won't happen. There never was a driver for anything past ME. It only worked on 98 se and ME. Kensington does not support this camera anymore. Too old.

No problem... just buy a different brand of mouse. Kensington won't update drivers.

You're out of luck. The USB dongle has failed and Kensington no longer supports it. Try a different brand.

The mouse is too old and Kensington's website no longer supports it. Time to buy a different brand.

SupportWireless USB Calcpad This is your lucky day.

The USB dongle may have failed. This NOT a blue tooth mouse so if the dongle has failed, time for a new mouse.

Buy a new mouse. There are no driver updates from Kensington.

Supported Operating Systems : >> Kensington VideoCAMs are only supported under Windows 98 and Me. They are not supported under Windows 95, NT, 2000, or XP. >> Due to a changing market, Kensington has made a very difficult business decision. As of 2001, Kensington exited the Imaging business in order to focus on other products. >> As a result of this, Kensington no longer develops drivers for the #67014 Kensington VideoCAM, #67015 Kensington VideoCAM VGA, or the #67016 Kensington VideoCAM Super VGA. Thus, VideoCAM drivers for Windows XP or 2000 operating systems have never been developed, nor will be supported by Kensington.

Try Kensington's website to see if you can get parts.

Looks like you may be out of luck. Supported Operating Systems : >> Kensington VideoCAMs are only supported under Windows 98 and Me. They are not supported under Windows 95, NT, 2000, or XP. >> Due to a changing market, Kensington has made a very difficult business decision. As of 2001, Kensington exited the Imaging business in order to focus on other products. >> As a result of this, Kensington no longer develops drivers for the #67014 Kensington VideoCAM, #67015 Kensington VideoCAM VGA, or the #67016 Kensington VideoCAM Super VGA. Thus, VideoCAM drivers for Windows XP or 2000 operating systems have never been developed, nor will be supported by Kensington.

There has to be a USB dongle. Look on the bottom of the mouse to see if it's in the storage area. Once you locate the dongle, put in an unused USB port and reboot .

Try their website.

Check Kensington's website for that driver. It may or may not be available.

Check the mouse setup for your computer. You may be able to assign that function to one of the buttons.

If it is a wireless mouse check the battery. Otherwise, replace the mouse. Check the cable to see if any critters have been chewing on it. My cat chomped the mouse cable and it ruined the motherboard

If you have unused USB ports on your PC you can plug in more than one mouse and they will both work.