Just Wireless Radio Communications - Recent Questions, Troubleshooting & Support


take it back and get your money back the go somewhere else and get a get a better quality unit

Just Wireless... | Answered on Dec 09, 2017


Take it back. Something has a short in it. Do not leave it plugged into the charger or you could have a fire.

Just Wireless... | Answered on Nov 14, 2017


Go into Bluetooth settings and delete it

Just Wireless... | Answered on Dec 12, 2016


keep bluetooth on, on the phone, pair the device, keep headset turned on, it should go into standby after a minute or two and should then ring when the phone rings.

Just Wireless... | Answered on Jul 28, 2015


To put the bt-35k2 headset in pairing mode, press the ON button but hold it down for about 6 seconds. Once detected, you'll be prompted for passkey; then use 0000. Pairing will complete once authenticated.

Just Wireless... | Answered on Jul 17, 2015


Unable to connect to a device?

Before attempting any of the following steps, make sure that you are running the latest software version on your SoundLink Wireless Mobile speaker. Click here to visit the software update center and update your speaker. If you are still having difficulty connecting to a device after updating the software, continue to the troubleshooting steps.

Unable to connect with a previously paired device?

Please try the following to resolve this issue:
Perform a product resetTo perform a SoundLink speaker reset, following these steps:
  1. On the speaker, press and hold Mute for 10 seconds, the LEDs will flash briefly
  2. Press Power to turn the SoundLink speaker back on
Clear the pairing list on both the SoundLink Wireless Mobile speaker and the source
  1. On the SoundLink speaker, press and hold the Bluetooth button for approximately 10 seconds until you hear a tone. The SoundLink speaker clears all Bluetooth devices from its memory and becomes discoverable
  2. Clear the list on your Bluetooth device. For more information, please refer to the manufacturer of the device
  3. Perform a product reset. On the speaker, press and hold Mute for 10 seconds, the LEDs will flash briefly. Press Power to turn the SoundLink speaker back on
  4. Try pairing the device again by following these steps:
    1. With the Bluetooth device and the SoundLink speaker both turned on, press and hold the Bluetooth button on the speaker for three seconds to make the speaker discoverable. The Bluetooth indicator will slowly fade on and off approximately once every second to show the speaker is in discoverable mode
    2. Set your Bluetooth device to "Discoverable." This will allow your device to discover the SoundLink speaker
    3. On your device, locate the Bluetooth device list. Select "Bose SoundLink" from the list
    4. If your device asks for a passkey, enter digits 0000 and press OK. Some devices also ask you to accept the connection. Your Bluetooth device indicates when pairing is complete. The SoundLink speaker indicates pairing is complete when the Bluetooth indicator stops fading on and off and remains on
Be sure the SoundLink speaker is within 30 feet of the Bluetooth deviceThe system is designed to operate at a range of 30 feet. However, performance can be diminished by obstacles such as walls or metal, and may also be affected by other Bluetooth devices. Try moving the SoundLink speaker closer to the Bluetooth device.
Be sure the source's Bluetooth function is OnMany Bluetooth enabled devices have an option where the Bluetooth feature can be turned On or Off. This option may be set to Off to save the battery life of the device. Be sure this option is set to On. If the Bose product is paired to the Bluetooth enabled device, it should automatically reconnect when its Bluetooth function is turned on. If the Bose product doesn't automatically reconnect, manually select the Bose product within the Bluetooth list on the device.
Manually connect the SoundLink speaker in the device listSome devices will pair to a device but not automatically connect. Go to the pairing list of the device and check if this is the case. If it is, try connecting to the SoundLink speaker.

Just Wireless... | Answered on Mar 18, 2015


Turn off the phone and set the bluetooth on the phone, with it on, then turn the phone on it should pair up. if not got to your Bluetooth settings and enter the numbers that the headset has in the instructions. usually 0000 works.

Just Wireless... | Answered on Mar 10, 2015


I threw away my instructions for my bluetooth just wireless model #bt-5 and I cannot find the pin number i need to add to sinc up my phone, can you help?

Just Wireless... | Answered on Oct 04, 2014

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