Jumbo Answered Questions & Fixed Issues

Fixya cannot assist you with this. You would need to contact Amazon customer assistance. https://www.amazon.com/ Click on the Help link at top centre. .

Sounds like weak batteries.

you need pair the device to slowly move the left controler all the way up up then down, wait 3 seconds it will beep this means its done the "pairing" is complete now fly away :)

I found two tomahawk uh 23 used helicopter on eBay for $11.99 for parts.

is it a real helicopter, if i was u just put it in google or uh is a sign for utility helicopter try bell

Hey sorry to hear about your helicopter the same thing happened to mine have u had any luck getting it fixed

I'm sorry you are having trouble with your RC helicopter. Please contact us at the customer support department at: [email protected].

Hello dmiller,

Is is possible that you are trying to connect the charger to the plug that operates the main motor?

That is what I tried to do initially. What you need to do is to remove the cockpit housing from the frame. This is done by gently pulling the lower rear area of the cockpit straight out and off the posts that you will see on either side. The whole assembly can then be slid forward and over the battery pack which is in the nose, or in the very front of the craft.

At this point you will be able to see those plugs and note that the connector for the battery pack is a female fitting while the plug or connector for the drive motor and the charger are both male fittings.
I reckon that they do this so that one cannot hook the charger directly up to the motor lead which could result in injury if the on\off switch would happen to be in the on position.

I will remove the cockpit every time for charging because it is much easier to get to the plugs. This is also a good time to see the Potentiometer screw (page #8 of manual) that you will use to dial in the trim of your craft.

hello merrickdwolf,

This is what I was able to find out.

Our Limited Warranty
Iwave strives to provide trendy, cutting edge product while still promising a commitment to quality and customer satisfaction. All of our products are backed by a limited warranty for the period of time specified on the product literature or on the retail packaging. The warranty begins from the date of purchase and does not cover misuse, unauthorized modifications and external causes. In addition, Iwave will not be held liable for damages, whether they are indirect or incidental that arise from use of any of our products.
Product Returns
Before contacting support, check our support pages for product manuals, drivers and more information. You may also contact us by email through the Contact section of this website. You must complete the forms clearly and concisely so they can be processed quickly and efficiently. If you need to return a defective product please click on the "rma request" link on the top of this page and fill out the necessary forms.
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Questions can be directed to [email protected] and the online site is at http://www.iwaveaudio.com/support.asp

Hello Susan,

What you need to do is to gently pull the cockpit housing off the post at the bottom rear and remove it from the machine. You can now access those connector plugs much easier along with noting where the trim screw is located.

Please note that the battery pack has a female connector while both your charger and the lead to the electric motor have male ends. Those male ends have two small pins within the connector and you need to get them oriented correctly with the round holes within the female connector.

Once you have established this, a dab of finger nail polish on the top side of each connector will make it easier to orient the plugs for charging the battery, or connecting the battery to the motor leads in the future.

Make sure to charge the battery for at least three hours, Do Not Overcharge.

Hi odonnellsara,

What you need to do is to use your email account to contact [email protected] and give them a description of your problem.

They are probably going to have you go to http://www.iwaveaudio.com/support.asp and fill out an RMA request which is just your address and the like.

I went through this and my RMA request was denied because I did not have a reciept to attach to the form as I had recieved the Copter as a gift.

I sent them another email saying that I just wanted a parts manual to order from but have not heard back from them.

Have Heart! it is my thought that if you do have a reciept, they may give you an address to send the machine to for repair or possibly send you a replacement. IMO, the helicopter is a very good "transition" or "Stepping stone". My background was with the small indoor models so I was prepared to address issues such as trim adjustment and had good luck with my copter right out of the box. This model is much faster and more sensitive and will be a great trainer for my first three or four channel model.

Hi casinojack,

What you need to do is to use your email account to contact [email protected] and give them a description of your problem.

They are probably going to have you go to http://www.iwaveaudio.com/support.asp and fill out an RMA request which is just your address and the like.

I went through this and my RMA request was denied because I did not have a reciept to attach to the form as I had recieved the Copter as a gift.

I sent them another email saying that I just wanted a parts manual to order from but have not heard back from them.

Have Heart! it is my thought that if you do have a reciept, they may give you an address to send the machine to for repair or possibly send you a replacement.

Hi munozcowan,

What you need to do is to use your email account to contact [email protected] and give them a description of your problem.

They are probably going to have you go to http://www.iwaveaudio.com/support.asp and fill out an RMA request which is just your address and the like.

I went through this and my RMA request was denied because I did not have a reciept to attach to the form as I had recieved the Copter as a gift.

I sent them another email saying that I just wanted a parts manual to order from but have not heard back from them.

Have Heart! it is my thought that if you do have a reciept, they may give you an address to send the machine to for repair or possibly send you a replacement.

Hi molinobigche,

What you need to do is to use your email account to contact [email protected] and give them a description of your problem.

They are probably going to have you go to http://www.iwaveaudio.com/support.asp and fill out an RMA request which is just your address and the like.

I went through this and my RMA request was denied because I did not have a reciept to attach to the form as I had recieved the Copter as a gift.

I sent them another email saying that I just wanted a parts manual to order from but have not heard back from them.

Have Heart! it is my thought that if you do have a reciept, they may give you an address to send the machine to for repair or possibly send you a replacement.

Hi Glen,

Your request was quite a chase with most links pointing back to this forum or to hobby shops where our iwave copter just does not exist.

We do have expert help here to solve our problems but at $12 $16 or $20 this is simply a ridiculous price to pay for one wanting a simple parts manual.

I finally googled iwave+customer support and came up with this link which shows some promise.
http://www.enigmatec.net/community_customers_support.html

I sent an email to the address listed in the link but have not recieved a reply at this writing. What I would like to have is an extra battery pack for the Copter.

If you do not have any luck with this, It is my thought that the iwave copter is manufactured by another company and sold under the iwave name. There are hundreds of different models of RC copters out there so it is my thought that you could probably go to a hobby shop that sell's these accessories with your "good rotor" in hand and they could probably match it up for you.

Please feel free to add a "comment" to this as we can keep each other posted on the return mail from [email protected]

Hi Robert,
The helicopter has a trim screw with adjustment procedure being said on page 8 of the manual. You are probably aware of this but I wanted to mention it just in case it was overlooked.

You may have also noticed that the torque of the prop with the skids on a hard surface tend to turn the craft in one direction but if you get it in the air, it may very well spin in the opposite direction. What this means is that you want to do your trimming based how the craft responds in the air.

I should not say this but am going to anyway. What I did was to hold the craft with a light grip on the skids in one hand then jogged the remote with the other. You can feel the initial torque try to pull left but as the prop rpm increases, you may then feel it start to turn to the right. What I would do at this point was to stop and turn the potentiometer screw but just a little, about the same distance of the width of the screw slot. I repeated this four or five times and ended up with the craft setting level in my hand with the rpm being almost enough for takeoff.

The machine has a fairly powerful little motor so I dont think you can cure the way the torque upsets the craft upon takeoff. My best advice is to get it in the air quickly with the remote trim in the full opposite position of the spin. It will line out quickly once you get the rpm up.

The manual say's to charge the battery for at least three hours. Do not over charge it though.

I cannot really see that you have it hooked up wrong as you have 1 female connector on the battery pack that can only be plugged into the charger or the motor lead on the copter.

Make sure that you have the pins oriented to the holes when you do your hookups. You should be able to hear the small locking tab snap into place. Once you know that this is correct, a small dab of white fingernail polish on top of either connector will help greatly to make sure they are oriented correctly.

And finally, did you check your wall outlet with another device such as a lamp or radio to see if it has power?

Your battery pack is either not fully charged or perhaps you have a bad cell.
Did you do your initial charge for three hours as recommended by the Manual?

P.S. Do not overcharge

The Potentiometer screw is there, right underneath the orange label for the On\Off switch. Your cockpit housing, (read the red bubble) is removable by gently pulling the housing off the posts on either side at the bottom rear.

Removing the housing is also a great aid to reach the connections easily when you need to recharge the battery pack.