Jumbo Popular Questions, Answers, Tips & Manuals

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Fixya cannot assist you with this. You would need to contact Amazon customer assistance.

https://www.amazon.com/

Click on the Help link at top centre.
.

Jumbo Kem... | 187 views | 0 helpful votes


you need pair the device
to slowly move the left controler all the way up up then down, wait 3 seconds
it will beep this means its done the "pairing" is complete now fly away :)

Jumbo RC JUMBO... | 127 views | 0 helpful votes


turn the on /off switch to OFF

Jumbo RC JUMBO... | 105 views | 0 helpful votes


I found two tomahawk uh 23 used helicopter on eBay for $11.99 for parts.

Jumbo RC JUMBO... | 155 views | 0 helpful votes


is it a real helicopter, if i was u just put it in google or uh is a sign for utility helicopter try bell

Jumbo RC JUMBO... | 567 views | 0 helpful votes


Hey sorry to hear about your helicopter the same thing happened to mine have u had any luck getting it fixed

Jumbo RC JUMBO... | 287 views | 0 helpful votes


In the controller unit (the controller holds the 6 AA batts) there is a compartment just under the green charge light. Open the compartment by sliding the compartment door down in the direction of the arrow. This will expose a wire with a white plug on the end of it. Insert this plug into a socket found on the underbelly of the helicopter next to the on/off switch. On the controller, turn the switch to the 'on' position. The red and green light on the controller will light, indicating it's charging. After about 15 minutes, the green light will go out, indicating that the helicopter is fully charged.

Jumbo RC JUMBO... | 3,326 views | 10 helpful votes


I'm sorry you are having trouble with your RC helicopter. Please contact us at the customer support department at: support@iwaveaudio.com.

Jumbo RC JUMBO... | 651 views | 0 helpful votes


Hello dmiller,

Is is possible that you are trying to connect the charger to the plug that operates the main motor?

That is what I tried to do initially. What you need to do is to remove the cockpit housing from the frame. This is done by gently pulling the lower rear area of the cockpit straight out and off the posts that you will see on either side. The whole assembly can then be slid forward and over the battery pack which is in the nose, or in the very front of the craft.

At this point you will be able to see those plugs and note that the connector for the battery pack is a female fitting while the plug or connector for the drive motor and the charger are both male fittings.
I reckon that they do this so that one cannot hook the charger directly up to the motor lead which could result in injury if the on\off switch would happen to be in the on position.

I will remove the cockpit every time for charging because it is much easier to get to the plugs. This is also a good time to see the Potentiometer screw (page #8 of manual) that you will use to dial in the trim of your craft.

Jumbo RC JUMBO... | 218 views | 0 helpful votes


I haven't found one on-line, but I still have mine. What did you need to know?

Jumbo RC JUMBO... | 891 views | 0 helpful votes


Hi casinojack,

What you need to do is to use your email account to contact Support@iwave.com and give them a description of your problem.

They are probably going to have you go to http://www.iwaveaudio.com/support.asp and fill out an RMA request which is just your address and the like.

I went through this and my RMA request was denied because I did not have a reciept to attach to the form as I had recieved the Copter as a gift.

I sent them another email saying that I just wanted a parts manual to order from but have not heard back from them.

Have Heart! it is my thought that if you do have a reciept, they may give you an address to send the machine to for repair or possibly send you a replacement.

Jumbo RC JUMBO... | 838 views | 2 helpful votes


The Potentiometer screw is there, right underneath the orange label for the On\Off switch. Your cockpit housing, (read the red bubble) is removable by gently pulling the housing off the posts on either side at the bottom rear.

Removing the housing is also a great aid to reach the connections easily when you need to recharge the battery pack.

Jumbo RC JUMBO... | 791 views | 1 helpful votes


The Potentiometer screw is there, right underneath the orange label for the On\Off switch. Your cockpit housing, (read the red bubble) is removable by gently pulling the housing off the posts on either side at the bottom rear.

Removing the housing is also a great aid to reach the connections easily when you need to recharge the battery pack.

Jumbo RC JUMBO... | 778 views | 0 helpful votes


The manual say's to charge the battery for at least three hours. Do not over charge it though.

Jumbo RC JUMBO... | 444 views | 0 helpful votes


This problem can be especially confounding because the way the copter distributes torque on a slick floor can be a spin opposite to what you see in the air!

The solution is to get the machine in the air quickly and make your trim adjustment based on that. The tail rotor is very sensitive as you know so you need to be working that stick constantly to acheive trim, this is part of what flying an RC copter is all about. A four channel copter is much harder to fly but your dragonfly can prepare you for this.

Jumbo RC JUMBO... | 705 views | 0 helpful votes


Hi odonnellsara,

What you need to do is to use your email account to contact Support@iwave.com and give them a description of your problem.

They are probably going to have you go to http://www.iwaveaudio.com/support.asp and fill out an RMA request which is just your address and the like.

I went through this and my RMA request was denied because I did not have a reciept to attach to the form as I had recieved the Copter as a gift.

I sent them another email saying that I just wanted a parts manual to order from but have not heard back from them.

Have Heart! it is my thought that if you do have a reciept, they may give you an address to send the machine to for repair or possibly send you a replacement. IMO, the helicopter is a very good "transition" or "Stepping stone". My background was with the small indoor models so I was prepared to address issues such as trim adjustment and had good luck with my copter right out of the box. This model is much faster and more sensitive and will be a great trainer for my first three or four channel model.

Jumbo RC JUMBO... | 577 views | 0 helpful votes


hello merrickdwolf,

This is what I was able to find out.

Our Limited Warranty
Iwave strives to provide trendy, cutting edge product while still promising a commitment to quality and customer satisfaction. All of our products are backed by a limited warranty for the period of time specified on the product literature or on the retail packaging. The warranty begins from the date of purchase and does not cover misuse, unauthorized modifications and external causes. In addition, Iwave will not be held liable for damages, whether they are indirect or incidental that arise from use of any of our products.
Product Returns
Before contacting support, check our support pages for product manuals, drivers and more information. You may also contact us by email through the Contact section of this website. You must complete the forms clearly and concisely so they can be processed quickly and efficiently. If you need to return a defective product please click on the "rma request" link on the top of this page and fill out the necessary forms.
Refunds
Iwave does not accept any returns for refunds or cash back. If you would like to return a product, please visit the original store you visited. Your return must also comply with the store's return/refund policy.

Questions can be directed to support@iwaveaudio.com and the online site is at http://www.iwaveaudio.com/support.asp
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Jumbo RC JUMBO... | 318 views | 0 helpful votes


I do as well, it broke on the first flight, a piece of junk!

Jumbo RC JUMBO... | 264 views | 0 helpful votes


Hello Susan,

What you need to do is to gently pull the cockpit housing off the post at the bottom rear and remove it from the machine. You can now access those connector plugs much easier along with noting where the trim screw is located.

Please note that the battery pack has a female connector while both your charger and the lead to the electric motor have male ends. Those male ends have two small pins within the connector and you need to get them oriented correctly with the round holes within the female connector.

Once you have established this, a dab of finger nail polish on the top side of each connector will make it easier to orient the plugs for charging the battery, or connecting the battery to the motor leads in the future.

Make sure to charge the battery for at least three hours, Do Not Overcharge.

Jumbo RC JUMBO... | 338 views | 1 helpful votes

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