JNC Computers Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 17 Products
  • 84 Answers
  • 9K Views

I am currently using one from a camera, just look for one with the same connection.

JNC Computers... | Answered on Jul 01, 2009


Try delete everything in the MP3 that isn't .mp3 format, if this doesn't work then you can try to download a program that will format it.

JNC Computers... | Answered on May 25, 2009


I had the same problem and I am sorry to tell you that it is a hard drive error. I think from memory it was actually a fault within the system, I can't recall, but mine was under warranty so it was fixed.

You need to contact jnc customer support to get it fixed. In Australia try 02 9264 8677.

Hope you can get it fixed.

Jessy-ree

JNC Computers... | Answered on May 01, 2009


Hi, I´ve got this JNC SSF-M9 MP3 Player 20GB since years, but now I lost my AC Adaptor. The Its a Toshiba Harddisk inside 1.8" MK2004GAL 500mA, 3.3C and the accu is 3.7V with 1300mA. So does anybody know, which Adapter (voltage and current) Ineed for this? Please help...
Thanx Christian

JNC Computers... | Answered on May 01, 2009


removed the usb drivers and reboot, let them install by themselves and try it again.

JNC Computers... | Answered on Apr 29, 2009


format it

and try again to load song

JNC Computers... | Answered on Apr 18, 2009


you have to do a power drain
you just unplug the wires from the plug
hold the power button for 5 mins
then restart it try to idenify if you have any kind beep sound
post the result again i will guide you

JNC Computers... | Answered on Mar 21, 2009


i need drive for JNC SSF-310FBK

JNC Computers... | Answered on Mar 13, 2009


The recording from radio that did not want to work in iTunes was made in WAV format. To solve the problem I went to settings and changed recording format to MP3. When I recorded in MP3 format from the radio with my JNC SSFM2 series MP4 player and copied it into iTunes on my computer, iTunes played it without a problem.

Apparently WAV format is used on PC and MP3 is used on Apple Mac.

JNC Computers... | Answered on Mar 04, 2009


The song format is most likely wrong:
read my "Tips and Tricks" on Song formats for Mp3 players: too long to repost here

Song Formats for Mp3 Players Explained
By Tha Mp3 Doctor
I have seen quite a few threads around Fixya in which the stated problem is that the Mp3 or Digital Audio Player will not load the songs; will appear to load the songs but will not actually play them in the Mp3 player once disconnected from computer; will skip the songs on the player, or show only “0:00” for file length; songs “disappear” all of a sudden (although this particular problem can be caused for many reasons not covered in this article); your store-bought/burned/ripped CD’s will not load into your Mp3 player; or get the error message “File Format Not Supported.” All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC, WAV, RA, etc. Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.

Or, it could be a "formatting" issue:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

JNC Computers... | Answered on Mar 04, 2009


I have only bought my player today so can´t say that this will resolve your issue for certain:-
You could try reinstalling the firmware on the player. My player came with a cd and some tools for firmware upgrade, inc a copy of the firmware.

JNC Computers... | Answered on Jan 12, 2009


just bought my jnc mp3 ssf s50k from hongkong jan 27 and on jan 31, it stopped working. wont even turn on anymore. help.

JNC Computers... | Answered on Jan 05, 2009


it might be that u have saved the files in a different place without realising or u have replicated the songs.

JNC Computers... | Answered on Dec 08, 2008


THERE is sometimes some restrictions on the format you can inject in your player, (sometimes no wma, only mp3, and for sure, basicly) 128bps

JNC Computers... | Answered on Nov 26, 2008


mp4 jnc

JNC Computers... | Answered on Nov 11, 2008


dear am i have a solution for u download a new game from th internet on to her jnc

JNC Computers... | Answered on Oct 15, 2008


EEK i know what this is , the memory cells or NAND/Flash storage on the mp3 is dying as you cannot delete it , you can try to add an sd/mmc/xd card if your mp3 supports to add and delete songs as it wont be affected it but it wont cure the fact that you cant delete it .

Alternatively you can update the mp3 player firmware by downloading it from the web or you can try to return it under warrently (number in support manual)

As a last resort you can connect it to the pc right click it and press format this will erase all data /everything on your mp3.

JNC Computers... | Answered on Oct 14, 2008

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top JNC Computers Experts

Corey Knoettgen
Corey Knoettgen

Level 3 Expert

8596 Answers

Chris Hingee
Chris Hingee

Level 3 Expert

32281 Answers

Are you a JNC Computers Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...