Jetway Recent Questions, Troubleshooting Help & Support

As per my knowledge this Motherboard supports Windows XP 32 and 64 bit both.
1) Please make sure that the HDD IDE cable is plugged in properly on both ends. It is a 40 pin female cord which should be seated on IDE channel 1 on the motherboard.
2) Make sure that all the CD/DVD drives are on IDE 2 or on SATA
3) Make sure taht the Jumper setting on the back of the HDD is set to MASTER
4) Login to bios and make see if you can find the HDD from the IDE drives menu. I am sure you will. From Boot menu select the NATIVE mode that will activate both the SATA and the IDE channels. Select HDD as second boot device.

Use the controls on the LCD monitor to cycle through the available "inputs" (cable, A/V, VCR, DVD, HDMI1, HDMI2, VGA) that are available. Which inputs are available, and which are "greyed-out" ?

If not even the pressing of the Del key during POST brings the BIOS screen then you will have to dismantle the unit, disconnect the SDD and try to boot like that. If it fails even now then the BIOS has been corrupted beyond repair - you will have to send the unit for repair - a dealer or the manufactured will have to reload a new BIOS at a hardware level, with special tools and software.

This is your board:
http://www.dealtime.com/Jetway-JetWay-939GT4-SLI-G-Socket-939-NVIDIA-nForce4-SLI-ATX-AMD-Motherboard-Retail-939GT4-SLI-G-BRAND-NE/info?sb=1&tab=specs
This is the card you want:
http://www.newegg.com/Product/Product.aspx?Item=N82E16814127575&nm_mc=OTC-RSS&cm_mmc=OTC-RSS-_-Desktop%20Graphics%20%2f%20Video%20Cards-_-MSI-_-N82E16814127575
Some say that the card will work but with limited capacity. I don't see the power requirements for the card but, I would guess a minimum of 350w or greater. Your board definatley was not designed for this card. It's alot of money for a card that may not work at all with your system.
This is MSI's link:
http://us.msi.com/index.php?func=prodvgaspec&maincat_no=130&cat2_no=&cat3_no=&prod_no=2093#menu
There is a "contact us" link at the bottom of the page where you can try to ask them but, in my opinion, for the money, I don't recommend the card without upgrading your system.
Dave

Swapping power supplies is always a good test. If you can't switch the supplies between the systems, then you'll need to swap the motherboards as you said. From your description, it does sound like one of them is flaky. But since the thing's under warranty, why not just send it back and save the effort? You'll wind up doing that anyway.

if you are having trouble with your drivers here is a general look at the drivers and how to update them if your computer came with a motherboard disc the drivers could be on it click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x right click to reinstall drivers or if you can see your usb but its not workingports(com&lpt)right click update driver hope this helps

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect your hard drive

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them there probably old and faulty make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electic extensions or just replace them they are probably faulty a computer needs its connections to continue its cycle and have an end so any faulty leads will end up with a computer error hope this helps

Hi, you can download the right driver from here:

http://www.jetway.com.tw/jw/motherboard_view.asp?productid=52&proname=A350DMS

You maybe have to disable the firewall
when you install the driver.
Do you have the latest sevice packs installed ???
If not, run windows update.

If there is a jumper on the drive it must be set as slave.
I can`t se if your mainboard has a sata connection.

Hope this will help you.

if you are having problems with your sound if your computer came with a motherboard disc the sound drivers could be on it click start control panel administrive tools computer management device manager scroll to sound,video and game controllers you might see a yellow question mark? Right click to reinstall drivers click start control panel sounds and audio,volume,advanced,speakers make sure you have selected the (((appropriate speakers))) also audio you will find 3 drop down lists make sure you have the correct settings there also click start control panel sounds and audio devices you can adjust the volume there also select speaker volume you can change your settings there you can also tick in the box place icon in taskbar if his does not fix the problem

have you tried this control panel sounds and audio,volume,advanced,speakers select the appropriate speakers from the drop down list or navigate to the device manager scroll to system devices + to expand,system speaker right click properties then select use this device (enable) also you might check the speakers plug/outlet is usually at the back of the computer you will have to open up the computer to check the lead attached to the rear of the input plug make sure the connection is good try cleaning your computer of dust using a fine air blower from a compressor making VERY sure that there is no MOISTURE in the air line specifically around the sound card and the CPU central processing unit dust causes static to build up in a computer hope this helps

http://windows.microsoft.com/en-US/windows/downloads/upgrade-advisor
You might want to run this. It should tel you whether is compatable or not and/or give you a suggestion as to what to do before or after download. Some software,ie, graphics card, itwill tell you to uninstall software before download of Win 7.

You can download the drivers here: http://www.jetway.com.tw/jw/download_show.asp?productid=N2PAP-Ultra

if you dont have an internet connection
first you must have an ISP Internet Service provider which will provide you with a modem and leads you can choose either a dial up,usb,or an ethernet connection to connect to the net or if you have a laptop you can choose a wireless usb modem which can work on a desktop aswell once you recieve the modem just insert the disk provided and follow the prompts to set up your new internet connection hope this helps

Any agp video card will work in this board, I suggest you stick to 8x agp cards though

First make sure it works without the drive connected.

Then work trough possibilities.
The data cable - Try another one.
- Is it on one pin down or sideways?
- are any of the pins bent?

The hard drive - Is it jumpered correctly. The jumper settings are commonly marked on the drive
- If you have any other devices, like a second hard drive, or DVD, disconnect them.
-Try another hard drive.

Other drives - If any, try disconnecting them. Both Hard and CD/DVD.
- Check the jumper settings on them.

Motherboard - Try it on the other IDE connector. It might to be on IDE 0.
- If it is try the other. IDE 0 may be faulty and depending on the bios IDE1 may work.
- Are there any cards installed. If so remove them and try the drive.

Power supply -Try another one if you have one.
-If not, confirm the 5V +/- 0.25v and 12V +/- 0.5V are correct.

I think that covers it, except to try removing and installing the memory, and making sure thr modules are correctly seated.
If you are really desparate, you could also try removing and reseating the processor.

Looks like you are having a drivers problems.

 

Can you see any image??

 

You might want to try to replace the sisgrv.dll.

1.  Backup first the existing one with sisgrv.dll.old

2., Download the new one from http://www.dlldll.com/sisgrv.dll_download.html

3.  You might want to check this link.  http://www.d-a-l.com/help/drivers/41078-sisgrv-display-driver-problems.html

 

Let me know if this worked.

 

 

try this: 1. turn off the computer 2. disconnect the VGA connector (the cable from the monitor) 3. remove the video card from the motherboard 4. the motherboard has the on board video controller, connect your VGA monitor to that slot. 5. turn on the computer, I hope by now your monitor is ok ;-)