Jet Recent Questions, Troubleshooting Help & Support

Search for on google

Google has step by step procedures. Power off, open faucet to drain. Power on and adjustment screw under wire covering.

They run the pump that sprays the cleaning solution.

Refill service for the Duster, PATHETIC!!! This shouldn't be so hard to find the slots to put a new duster on the wand. NOT WORTH the Money!!! Shame on me for giving you my hard earned monies, for a ** product. I agree with a lot of what some people are saying except the person who said they don't make the xlarge wet cleaning size sheets. Yes, found them at Lowe's. Expensive but good idea about individually wrapping them. Kudos to the person who thought of that. I give you 4 stars but please make sides a tad longer for more tucking in tabs. You do that and I will give you 5 stars. Also make them easier to find. Loved the fact that it was a quick and easy in between regular mopping with a mop and bucket. After using it for about a year I noticed that my kitchen floor was looking dingy and tacky (even though I used a regular mop with hot soapy water at minimum of 3 times a month). I ended up on my hands and knees scrubbing with a scrub brush with dish soap and bleach... the dirt that came up was unbelievable! I won't use the WetJet anymore. I always loved the regular dry Swiffer for hardwood floor and still recommend that for a quick dusting or removal of pet hair, (not crazy about the wet pads though). The solution from the WetJet is totally the issue... It leaves a film that attracts dirt and holds it in the grooves of the flooring. I wish I had invested in floor steamer as I probably spend the $100 on the WetJet, pads and solution I have used in a year.

yes

Yes the batteries are defective.

The nozzles have probably become clogged with sediment over time. Soak shower head in CLR for 3 - 5 minutes to dissolve sediment. Run water. If nozzles still not free, repeat the CLR soak. If still not working then nozzle head probably needs replacing.

Check their website.

Check the capacitors. There are two to look for, one on the motor, the other on the PC controller board. 
STEP ONE: Unplug the unit and support it on a table. 

STEP TWO: remove the controller board from the exhaust side of the unit by unscrewing the screws holding the cover to the unit. Unplug the motor wire harness by pressing down on the white retaining clip. They go only one way, but it doesn’t hurt to note which is which. 

STEP THREE: Unbolt the ground wire from the face plate and the whole board should come out. Unscrew the four screws holding the PC board. Look for a little foam pad that will drop out. Remember where to replace it. Screws and capacitor may have blue locktite on them. 

STEP FOUR: Find the capacitor. It’s the part that looks like a tootsie roll, black with two wires coming out one side. It’s between the CPU chip and the big red square block. If it looks bloated, burnt or melted, you found the problem. Replace it with a 1000 microfarad (1000 uf/ 10 volt) ten volt capacitor with a radial lead. About $5 for the part at most electronic parts stores. Careful desoldering the old capacitor to avoid damaging the PC board. WATCH THE POLARITY. There is a negative and positive side. The negative side has a chevron (<) mark and is marked on the PC board. On mine the negative side was nearest the black micro chip and the positive side was towards the red JEFU MPE part. Use a little bolt-tite on the screws of the PC board and some on the capacitor on the PC board to limit vibration. Reinstall the board, plug it in and give it a whirl. 

If no joy, STEP FIVE: Find the motor start capacitor. It is bolted near the motor, black about 1x 2 x 4 and has two red wires coming out of it. Take a battery operated resistance meter on a setting of R x 100 or higher. Charge the capacitor by connection one lead of the tester to one red wire and the other lead to the second red wire. You may have to strip the wire to make contact. Next reverse the leads and you should see the needle jump. Do it a third time incase the first try was discharging. If no needle jumping, replace capacitor. Couldn’t find this locally. May have to by directly from JET Tools. L

Recommend you hard crimp wire splices if cutting off the motor capacitor. .  You can check the windings on the motor too. Check for continuity between the white-yellow-blue-black wires of the motor harness. Any combination should work. If not, motor shot, time for some bigger bucks nrepair.
 
Hope this helps.

Hi if u have 2 x 12 volt batteries connected in series :::: this bring the voltage up to 24 volts u can use it ..cheers

Contact whoever your are paying.

Can you not take the shower head off and soak it all.

the jet action of the unit is dependent on good quality blades on the impeller Sand , muddy water , plastic, weeds all affect the impeller and wear down the blades what you describe indicates an impeller to housing clearance wear problem from one or all of the above