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Connect the player to another computer and observe if it's going to work perfectly on that computer.

Which ever the case may be, here is what you need to do on your computer;

Insert the player into your computer

Go to device manager. (Type 'Device Manager under 'Search' and press enter on your keyboard. You will find 'Search' when you click Start menu which is located on the left button of your computer screen.

Go to the name of the player, under Universal Serial Bus Controller (USB) .

Right click on the player and click 'Uninstall"

Allow the player uninstall from your computer.

If possible uninstall every other device under the "Universal serial bus controller (usb).

Once this is done, disconnect/remove the player from your computer.

Restart your computer.

Wait a while for the computer to boot computer. Also whatever you have uninstalled from the device manager, might install automatically. Which ever the case maybe, make sure your computer has finished booting or installing any device before you attempt to insert the player into the usb port.

Now insert the player and wait for the computer to install the player, then observe if it will open this time around on your computer. If it does, format the player and re-load songs on it, but this time, pt the songs bit by bit.

By now it should open. But if it doesn't open, please let me know so that I may direct you further on what next to do.

I wish you good luck.


Jazwares Jonas... | 132 views | 0 helpful votes

ok go to craig list

Jazwares Sonic... | 131 views | 0 helpful votes

US and Canada use the same sizing system


Hope this helps

Jazwares Dream... | 56 views | 0 helpful votes

Hello bbxl,
Please check out the batteries well cause this Sketcher needs strong hold batteries .. if everything okay .. refund that .. the device broken
Thank you for using FixYa.

Jazwares Toys | 322 views | 1 helpful votes

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