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Janome Answered Questions & Fixed Issues

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I suspect the bobbin thread has escaped its tension spring. If you give the bobbin thread a quick short tug and the bobbin spool spins then likely the thread is not behind the tension spring. This usually causes hook jam but not always.

First be sure you have threaded per machine instructions... see below.

Next turn handwheel and position needle at the high point of stroke (always when loading bobbin). Remove and re-insert bobbin. Now, to be sure the bobbin thread is fully positioned behind the tension spring, before you move the bobbin thread into the notch, place your right index finger on top of the bobbin spool to prevent the bobbin spool from turning. Hold thread snugly (in slight tension) as you move it towards the back of the notch. You should feel the thread slide in place behind the spring. Let loose the spool and lightly pull thread. Note the resulting change in tension. (don't forget to set top thread tension back to a more normal setting)

Comment here if you require further assistance.

If you need... your manual may be downloaded at no charge from the Janome site.

Janome Sewing... | Answered on Apr 14, 2019 | 18 views

I searched the internet using https://www.google.comI only saw parts for that model number. Could it be named New Home in order to search or request manuals?I saw a youtube video for a different model showing a technician carefully opening a machine to repair a similar problem. It warns you to disconnect electric power before servicing.https://www.youtube.com/watch?v=xHcEJYDo12k


Janome Sewing... | Answered on Apr 14, 2019 | 17 views

You tried disconnecting the stitch regulator?

No, try machine without regulator.

Yes, make sure you have power at the wall socket. Unplug sewing machine and plug in a lamp, radio, or vacuum to test for power. If power at wall socket, then plug sewing machine back in to wall socket. If still no power, disconnect and reconnect power cord at machine end. If still no power, try cycling the sewing machine ON/OFF switch a few times.

If still no power then likely the internal fuse or other.

Janome Sewing... | Answered on Apr 11, 2019 | 25 views


Janome Sewing... | Answered on Apr 10, 2019 | 23 views


Janome Sewing... | Answered on Apr 07, 2019 | 26 views

Try taking the bobbin out and see if the machine will turn by hand movements using the flywheel or running the motor, you will feel and resistance if there is any but do not force the machine! if the machine turns without getting stuck then try a different bobbin as this might indicate a problem with the bobbin. I am also assuming you have placed the bobbin facing the correct way meaning the thread which is an easy mistake to make. Next, try eliminating different parts of the machine like turning it on different settings or without a needle, open the front part of the machine where you would normally replace the light bulb and watch as you hand turn the machine for any knocks or places of resistance, also unscrew the very backplate at the flywheel as the machine is usually connected by a rubber belt going from the motor to the machine and check that it is not caught up or broken. On older machines that did not have an onboard computer made it more easy to solve problems because if there is a problem the machine wouldn't just shut down, So elimination should solve the issues.

Janome Sewing... | Answered on Apr 03, 2019 | 24 views

Likely you will find it has an elastomeric connector between the LCD and its circuit board that has failed. If you have experience with this type of connector it can be replaced IF a suitable connector can be found. So not likely a DIY repair.

Janome Sewing... | Answered on Mar 30, 2019 | 28 views

I have the 8200. It’s because of fluff/thread caught in the cogs that drive the thread cutter. If you slide off your accessory tray, take off your needle plate and from the rear of free arm section remove the 2 screws there (see photo) The plastic top cover will I click and lift/slide off (gently). If you look from the end under the metal plate you can see 2 plastic cogs (wish I’d taken a photo) - the smaller black one will be jammed with fluff or thread. I turned if gently with my screw driver and brushed and scrubbed with a pipe cleaner every time I turned it. Lots of fluff came out. Plugged it in and turned it on .. it worked as normal. Good luck.

Janome Sewing... | Answered on Mar 29, 2019 | 380 views

Usually because it needs cleaning, lubricating and the timing redone. Take it for professional service.

Janome Sewing... | Answered on Mar 25, 2019 | 24 views

"The Freemotion Quilting feet are available in two styles; Open Toe and Closed Toe. Open Toe Foot for general use and extra visibility, and the Closed Toe Foot for general use with lace and catchable fabrics. The feet are available for high shank and low shank machines.'

Janome Sewing... | Answered on Mar 25, 2019 | 24 views

The Janome 6019QC has the reverse stitch button to the right of the threading path below the thread tension dial. The thread tension dial is under the top cover but the two points help triangulate the button. The reverse stitch button is shown as item 27 on the first illustration of the parts of the sewing machine in the manual (page 2 of the manual, page 4 of the PDF). Janome has the manual on the retired machine page: https://www.janome.com/support/retired-machine-manuals/ . The manual is in the right-hand column under the Other Machines heading. The current link to the manual is https://www.janome.com/siteassets/support/manuals/retired/other-models/inst-book-6019qc.pdf .

I hope this helps.

Cindy Wells

Janome Sewing... | Answered on Mar 21, 2019 | 45 views

Go to Yahoo or Google and type the name, model, and serial number and manual. You should get a list and you can copy it and print.

Janome Sewing... | Answered on Mar 17, 2019 | 257 views

What do your paper or on-line manuals say about BM init errors, please?

Janome Sewing... | Answered on Mar 14, 2019 | 29 views

sadly I can not but try it either way and see if it works properly , if not reverse

Janome Memory... | Answered on Mar 12, 2019 | 44 views

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