Janome Logo

Janome Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 142 Products
  • 6K Answers
  • 296K Views

I found one site that listed a manual for $19.80, but you may have better luck in contacting Janome - http://janome.com/index.cfm/ContactUs/General_Inquiries

Janome Sew... | Answered on Nov 24, 2018


WHAT DOES YOUR OWNERS MANUAL TELL YOU ?

Janome Sewing... | Answered on Nov 24, 2018


First try a different USB cable. (It's a standard USB 2.0 A/B male at both ends cable; it's often sold as a USB printer cable. The cable should be 6' or shorter.) Try a different port on the computer; ports can fail either due to high or low current issues. Ports also fail if the cable is loose in the port slot. If you are using a USB hub, try a direct connection. Make sure that you are using the type B port on the sewing machine.
If you still have problems and the computer USB ports work with other devices, then try putting your embroidery design on a USB drive (note: FAT32 format and less than 4GB capacity drives are more likely to work). Check if the USB type A port works with the flash drive. These machines only talk to Windows OS machines.

If the USB devices fail, you may need to have the machine serviced. Fixing the USB port requires opening the sewing machine.

I hope this helps.

Cindy Wells
(The most common problems with all USB connections is a bad cable preventing full communication between the device and the computer.)

Janome Sewing... | Answered on Nov 16, 2018


You need to raise the feed dog or increase the pressure on the foot

Janome Sewing... | Answered on Nov 13, 2018

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Janome Experts

Tally Girl
Tally Girl

Level 3 Expert

1134 Answers

R.A. Ellis
R.A. Ellis

Level 3 Expert

12730 Answers

Tom Chichester

Level 3 Expert

51342 Answers

Are you a Janome Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...