I have a Janome 500e embroidery machine. When I connect my usb cable to my pc and the machine-I get an error stating he cable is not connected.I have double checked the connection on both ends.
First try a different USB cable. (It's a standard USB 2.0 A/B male at both ends cable; it's often sold as a USB printer cable. The cable should be 6' or shorter.) Try a different port on the computer; ports can fail either due to high or low current issues. Ports also fail if the cable is loose in the port slot. If you are using a USB hub, try a direct connection. Make sure that you are using the type B port on the sewing machine.
If you still have problems and the computer USB ports work with other devices, then try putting your embroidery design on a USB drive (note: FAT32 format and less than 4GB capacity drives are more likely to work). Check if the USB type A port works with the flash drive. These machines only talk to Windows OS machines.
If the USB devices fail, you may need to have the machine serviced. Fixing the USB port requires opening the sewing machine.
I hope this helps.
(The most common problems with all USB connections is a bad cable preventing full communication between the device and the computer.)
on Nov 16, 2018
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