Hello, Pdschanz -
Since the watch was a Christmas gift, it is probably still under warranty.
I hope you found and downloaded the instructions for the watch, saved them in a Documents file with a file name you can find again easily, printed the instructions, and read them thoroughly all the way.
If you have not yet contacted Customer Service for the watch, I suggest you do that after reading through the instructions and the FAQs near the end of the instructions.
This is the telephone number for Customer Service for Jakks Pacific Inc., manufacturer of the watch:
Call weekdays during normal office hours, Pacific Time zone.
This is the email address for Jakks Pacific Customer Service:
Source of information:
Instructions for Spynet Video Watch with Night Vision