Jack Lalanne Blenders - Recent Questions, Troubleshooting & Support

You can get this with google.

Otherwise ask manualfox.com - this is the hazzle-less way to get it.

First determine..if it is indeed the motor that is fried. Do this by not using the caraffe. Plug in the motor and run it by itself. If it runs fine without smoking again..It is the caraffe that is defective.
If its the motor you are out of luck completely. Jack Lalanne is out of business.
If it is the caraffe..which I suspect it is not...oil the rim of the bearing that is on the outside of your caraffe ..it surrounds the knurled part that is inserted into the blender...even if you are able to get the motor repaired..get in the habit of oiling the caraffe bearing after each time you use it. If you dont it will fail within months to a year of use
Lalanne had they made in China..and using unsealed bearinga that rust out and the contents of the blender come out!! So I discovere dthat oiling that part each time after use..keeps my blender running smoothly.
You might want to take yoru motor to a small appliance repairman..he might find something simple happened.. like a loose wire connection inside! If he does...you have a simple solution and a motor that works!
Remember to oil the bearing a couple drops each time after use...and if yoru caraffe ever fails you can buy a new one..( Oil that one too!) at Cooking Toys..you can google for the address
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I've had a real hard time trying to locate parts for their machines for other people here, and your correct , they do have a bad rep for customer service, Since you just need the rubber seal that attaches to the base at the blade level, I would take that seal to Home depot or other hardware stores, and try and match it with some of the other models they carry, One guy told me the black and Decker one worked out for him, its sure cheaper than buying a complete new unit.