Insignia Televison & Video - Recent Questions, Troubleshooting & Support


Contact Insignia directly to inquire.

Insignia... | Answered 3 days ago


There should be a power button on the unit itself

Insignia... | Answered on Aug 17, 2019


This step may could depend on the model of your Insignia TV. The following applies to the Insignia 39" NS-39DR510NA17 . For the first time setup, press the Home button on the Roku remote and select the Antenna TV icon. Use the on-screen prompts to scan for channels.

For subsequent scans, press the Home button on the remote. Select the Settings icon. Navigate to Settings > TV Inputs > Antenna > Scan Again for channels. Select Start finding channels and use the on-screen prompts.

To watch TV, you can use the Antenna TV icon. Alternatively, change the TV source to Antenna TV from the TV Input list. Press the Back button on the Roku remote while watching any TV input (including the TV). You can also use the TV's Power/Input button. With the TV on, quickly press and release the Power button to see the Input list. Press and release the Power button as needed to navigate between available inputs.

The manual for the NS-39DR510NA17 is available on the product support page: https://www.insigniaproducts.com/pdp/NS-39DR510NA17/4863802 . The current link to the user guide in English is https://files.bbystatic.com/BY%2BJOWQWsBJ1tSWjNPcHnA%3D%3D/NS-39DR510NA17-CA17_17-0124_WEB_V4_EN_Final_lr.pdf . Other Insignia TV manuals may be available from the manufacturer. Try searching at https://www.insigniaproducts.com/ for your model.

I hope this helps.

Cindy Wells

Insignia... | Answered on Aug 16, 2019


It sounds to me like the power supply for the back light needs to have new capacitors installed. TV's are now manufactured to fail shortly after the warranty runs out! See if you have a friend that can do the repair for you.

Insignia... | Answered on Jul 14, 2019


region codes are as follow. Region 1 North America, Region 4 South America, Australia, Region 2 Europe, Region 5 Asia Major,Africa,Region 6 Asia Minor, Probably your DVD is from another region....hope this helps

Insignia... | Answered on Jul 04, 2019


This worked for my NS-BRDVD2-CA, basically the same model as yours.
1. Turn on the player.
2. Press the home/setup button and release. Enter 9-1-1-3 on the number pad.
3. "Configure player" appears in the wheel menu to the left of the screen. Using the up or down arrow button on your remote, navigate to it and press enter.
4. Three menus appear on a blue screen in the centre of the set: DVD Region, BD Region, and BD Profile. Select the one you want and press enter.
5. A grey screen appears in the centre showing the various regions. Navigate to the one you want and press enter.
6. Exit the grey menu by pressing the left arrow key, then press it again to exit the blue menu. The screen will appear as it did in step 3 before you pressed enter.
7. Open the drawer and put in your foreign disc. Wait a little bit. When it's ready, the disc's main menu appears. Play it like you would any disc.
8. Voilà! Consider yourself fortunate: You're now able to play foreign DVDs and Blu-rays on your cheap North American player.

P.S. Remember that you have to do this every time you want to play a foreign DVD, because when it's shut off the player automatically defaults to Region 1 for DVDs and Region A for Blu-rays (i.e. North America for DVD and the Americas for Blu-ray). The "configure player" menu disappears sometimes, too; to see it again, simply re-perform the "home/setup, 9-1-1-3" hack.

Insignia... | Answered on Jun 28, 2019


Need more info. How is your video source connected? Are you on the correct input? Is your video source on?

Insignia... | Answered on Jun 28, 2019

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