HTC Popular Questions, Answers, Tips & Manuals

your phone is lock so you have to go local store to open it

your phone have hardware problem so go to the service station to resolve

you have to settings and then go to tethering and mobile hotspot and then click on mobile hotspot on activate your data sharing

Might be a problem with the network part. I mean the transceiver built in. Do another reset and see whether it fixed the phone. In most case, if the reset couldn't fix it, the problem might be hardware

your explanation doesn't make sense. True people don't want to lose their data and if not backed up too bad. Much is already backed up on google and reloads when reset. Your question fits many who don't own the phone. Take the phone back where you got it and have them fix it. There is a problem with the phones boot loader and yes it can mess up on OTA from cell carrier; but mostly it is caused from people trying to root/crack/etc..

You need to get to the boot loader menu. Press and hold the volume down button, then power up the device while keeping the volume down key pressed, that will get you into the boot loader. The first thing you should try is just to select the option that lets you restart the phone. If the phone doesn't restart successfully, get into the boot loader again and select safe mode. if the phone lets you into safe mode, try deleting any extra files and/or apps that you most recently downloaded then restart the phone. If that doesn't work, repeat the steps above to get into the boot loader and then select factory data reset. This will completely reset the phone to factory specs, this is a last resort option, but it will get rid of whatever is causing the phone to have issues. If none of that works, you need to contact your cell phone provider to see if they can do anything for you.

Ask the cell phone service provider to realign the cell tower priority for better signal strength.

This isdue might caused by a faulty battery or charger.

Try using another charger and see if problem exist. If not, try replacing your phone's battery.

Most phones are locked to the carrier they were sold by. You may need to contact the carrier that the phone used to be on and ask them to unlock the phone.

I think phone needs software reset. Below is the link about performing soft reset and hard reset on HTC touch. Try soft reset first. if it doesn't work, try hard reset. If after hard reset still no success, try to flash firmware. But I think hard reset can resolve the problem. Note, that hard reset will delete the storage entirely, so backup any data befor performing those manipulations.

http://www.hard-reset.com/htc-touch-hd-hard-reset.html

Make a soft reset.. By unpluging the battery when the phone is on..

and what is your question --either resubmit or edit this one

There a few questions to be asked before an valid reply can be produced. Is your HTC 10 on contract with a cell phone carrier? Meaning did you out right buy the device or did you sign up and receive the phone as part of your cell phone plan? If your phone is paid for and your contract is up then you will need to contact that carrier your phone was on and have them unlock (release your phone) so it can then be used on another network.

Do a Factory reset from settings

You can go to www.google.com/restore account and when asked put down you can't remember your account, and they will ask you some verification questions. After you've verified your information they will give you your account information. Even if you don't know your email or password, they can find your account. Then you will be able to access your phone . Hope this helps. Ellen

Your device might have broken Volume buttons, due to this, once you turned on your device it will automatically go to recovery mode. Note that recovery mode can only be accessed when the device is powered off, and turning on the device while pressing the power button and volume down will directly go to recovery mode.

Try checking your device volume if it is pressing or pushed down, or better send it to a technician for diagnosis.

There are also several reasons why your device directly go to Recovery mode, either your phone software is crashed or your phone hardware is broken.

Voice mail is on the provider site, not on the phone

Well I would suggest to do a backup of your contacts and sms messages and just do a HARD RESET on your phone to put it back to the condition that you first got it. After that if he installed any software or Buletooth linked your phone to his it will be all GONE and you can restore your contacts and sms messages Hope this helps and IT WILL WORK if you do this

visit a chinese screen and tell him or her to flash back the memory system of the phone

Sounds like you have to change the stay on timing for longer. -Wipe it down from top of screen to see if the flash light stay on or not. If it's on. you have to tab it off. Good luck Mai