HP Computers & Internet - Page 4 - Recent Questions, Troubleshooting & Support

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HP MCP61PM-HM motherboard diagram

Hi RobPu,
I have searched everywhere. I even entered a chat windows with Compaq & asked for a site to download the manual for Compaq Presario SR5015LA Desktop PC which has the motherboard MCP61PM-HM in it. (Nothing). This board was made by
ECS known as EliteGroup. Still nothing. Forms for the most part do not help, only with drivers. Drivers for the board can be found on Compaq's web site.
http://h10025.www1.hp.com/ewfrf/wc/prodinfoCategory?lc=en&cc=us&dlc=en&product=3411762
But the manual will not download. That's what is needed to hook up the front panel pins to you're case. I even looked for other possible boards who's layout was close to the MCP61PM-HM.
Nothing! I did find other Compaq PC's that also had the same board in it but after looking through the manuals, not one actuallys shows where to plug the front panel LED's on to the board. Why? Because Compaq does not support a user changing out their case for another. There is no money in that.
For the most part RobPu, system boards share some things in common. I am posting a picture for you. This pic is upside down for you so try & work with me here. Hook up you're LED's as shown. This should work for you. Pin 1 is you're starting point.
daa3370.jpg This is standard for ECS boards even if it's being sold by Compaq. Like I mentioned, for you it is posted unside down.
Try it, I'm sure it will work for you.

Enjoy!
If I can help you further, feel free to post.
Suggestions & comments welcomed.
Mike

3/11/2023 4:44:12 AM • HP VECTRA VLI8... • Answered on Mar 11, 2023
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How do I Fix the HP Support Assistant?

If you are experiencing issues with HP Support Assistant, here are a few steps you can try to fix it:
  1. Update HP Support Assistant: Make sure that you have the latest version of HP Support Assistant installed. To check for updates, open HP Support Assistant and click on "Settings" > "About".
  2. Restart the HP Support Assistant Service: Press "Windows key + R" to open the Run dialog box. Type "services.msc" and press Enter. Scroll down and look for "HP Support Assistant Service", right-click it and select "Restart".
  3. Clear the cache and temporary files: Open HP Support Assistant and click on "Settings" > "Health Analysis". Click on "Clear selected" to clear the cache and temporary files.
  4. Run HP Support Assistant in compatibility mode: Right-click on the HP Support Assistant icon on your desktop, select "Properties" > "Compatibility" tab. Check the box for "Run this program in compatibility mode for" and select the previous version of Windows.
  5. Reinstall HP Support Assistant: If none of the above steps work, try uninstalling and then reinstalling HP Support Assistant. To do this, go to "Control Panel" > "Programs and Features" > "HP Support Assistant" > "Uninstall".
If you continue to experience issues with HP Support Assistant, you can contact HP support for further assistance.
3/10/2023 6:56:18 AM • HP Computers &... • Answered on Mar 10, 2023
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Hp laptop trouble with power on

There could be several reasons why your HP laptop is not turning on and not charging even after installing a new power button board and DC in port. Here are a few possible causes and troubleshooting steps you can try: Battery: Even if the laptop is connected to the charger, if the battery is faulty or dead, the laptop may not turn on. Try removing the battery and plugging in the charger directly to the laptop. If the laptop turns on without the battery, then it's likely that the battery needs to be replaced. Charger: Check if the charger is working properly. You can try using another charger with the same voltage and amperage to see if the laptop starts charging. If the laptop starts charging with a different charger, then your original charger may be faulty. Power Jack: Make sure the power jack is properly connected to the motherboard. If it's loose or not properly seated, the laptop may not charge or turn on. You can try reseating the power jack or replacing it if it's damaged. Motherboard: If none of the above steps work, then the problem may be with the motherboard. A damaged or faulty motherboard can prevent the laptop from turning on or charging. In this case, you may need to take the laptop to a professional repair technician or consider replacing the motherboard. In summary, the laptop may not turn on even when connected to the charger if the battery is dead or faulty, the charger is faulty, the power jack is loose or damaged, or the motherboard is damaged. It's important to troubleshoot each of these components to identify the root cause of the issue.
3/6/2023 7:31:07 AM • HP Computers &... • Answered on Mar 06, 2023
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1answer

I have an hp laptop that wont turn on?

It sounds like you have a faulty battery or the laptop has suffered a power surge. To resolve the issue, you can try a few things. First, try resetting the laptop by holding down the power button for 30 seconds. If that doesn't work, try replacing the battery with a new one. If the laptop still won't turn on, it's likely that you sustained a power surge in the DC port and will need to get it serviced at an HP authorized service center.
3/4/2023 11:53:28 PM • HP Computers &... • Answered on Mar 04, 2023
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1answer

HP wireless mouse A0X35AA need to type/model for replacement batteries

open cover and you will see the answer to your question. 2 AA batteries required use alkaline to a brain surgery easy to do.
2/25/2023 2:08:10 AM • HP Computers &... • Answered on Feb 25, 2023
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I have a HP Compaq Presario CQ4010F COMPUTER, that won't boot from DVD.

Question edited for typos. Sounds like something not quite right. Did you remember to Save Out as you left to make the setting stick..
2/20/2023 7:27:38 PM • HP Computers &... • Answered on Feb 20, 2023
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1answer

I need the wire that goes from my laptop to in IN on the units

Question moved from Laundry Dryers to one of the laptop categories. All questions need 'make model (what it is)' and in the case of a laptop the Service Tag number. You also don't tell us what 'the units' are either. Printers are connected via USB to the Laptop. The socket with 3 or 4 prongs is likely the external mouse socket. It may even be the mains adapter socket. ..
2/19/2023 12:27:58 AM • HP Computers &... • Answered on Feb 19, 2023
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I have an hp presario, but I forgot my password and cant access my computor.

If you have forgotten your password and do not have a password reset disk, there are a few options you can try to regain access to your computer. Here are some of the methods you can use:
  1. Use the built-in administrator account: Windows has a hidden administrator account that can be used to reset your password. To access this account, restart your computer and press F8 before Windows starts. Select "Safe Mode with Command Prompt" and log in as the administrator. Then, open the command prompt and type "net user [username] *". Replace [username] with your account username and press Enter. Follow the prompts to create a new password.
  2. Use a password reset tool: There are several password reset tools available online that can help you reset your password. One popular tool is called Ophcrack, which can be used to recover your password by cracking the password hash. You can download Ophcrack from its official website and create a bootable USB or CD to use on your computer.
  3. Reinstall Windows: If you are unable to reset your password using the above methods, you can reinstall Windows. This will erase all data on your computer, so make sure to backup any important files before proceeding. To reinstall Windows, insert your Windows installation disc or USB and restart your computer. Follow the prompts to install Windows and create a new user account with a new password.
Note: These methods should only be used to reset a password on a computer that you own or have permission to access. Resetting someone else's password without their permission is *******.
2/15/2023 6:58:21 PM • HP Computers &... • Answered on Feb 15, 2023
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HP iPAQ h5555 Won't Turn On

The device may require a new battery to turn on if the problem is caused by a dead battery. You could try replacing the battery, or you could take the device to a repair shop to have it replaced if you can't find one. You may also need to perform a hard reset or reinstall the operating system if the issue is caused by software. However, it is essential to ensure that the battery is functional prior to attempting any software-related fixes. I believe you can get a similar one via https://amzn.to/3EvPtqr
2/14/2023 1:50:03 AM • HP Computers &... • Answered on Feb 14, 2023
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HP Presario CQ56 wire diagram for the DC power unit

A mains cable is $5.80 https://www.newegg.ca/c2g-6-ft-black-power/p/N82E16812196313?item=N82E16812196313 There are only 3 connections on that, live neutral and ground. The wire on the other end or the mains transformer has a single plug with live and neutral as shown here. Not sure where you are finding 7 wires? https://www.battdepot.com/ca/model/notebook+adapter/compaq/presario+cq56-200sg/ac19v90k3.aspx Don't start messing with the motherboard connection over $5.80. Head down to Goodwill, you find them for $2 complete. ..
2/5/2023 12:36:58 AM • HP Computers &... • Answered on Feb 05, 2023
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3answers

I have an HP DC7900

To anyone having issues with the HP Compaq DC7900 restarting when Shutdown is selected, what I found that resolved my issue had nothing to do with Registry Editing, Disabling Fast Startup, Wake from Network devices. I configured the Hardware devices under the Power Management Option in the BIOS to disable this function. My problem is over and the PC even shuts down quickly.
1/29/2023 6:25:32 PM • HP Compaq DC7900... • Answered on Jan 29, 2023
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Internet Adapter issue, it keeps losing network.

Question edited to tidy up the written English. I have this issue on a wired Desktop computer that uses a plug in gadget that takes the internet from my basement rec room where the television and router is and sends it via the house wiring to the 3rd floor where the computer is. Put the App Speedtest on your smartphone and run it when the computer network drops out. My 50mbps internet drops to 11.6 or worse. Not sure why Bell Canada has this issue, but I notice my Internet is now labelled 'Century Link'.
1/29/2023 12:32:14 AM • HP Computers &... • Answered on Jan 29, 2023
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HP CP4525 hungs with 49.FF03 device failure

If your HP CP4525 printer is hanging on every restart with the error code 49.FF03 device failure, it may indicate a problem with the printer's hardware or firmware. Here are some steps you can try to fix the problem:
  1. Restart the printer: Try restarting the printer to see if the issue is resolved. To restart the printer, turn it off and unplug it from the power outlet. Wait a few minutes, then plug it back in and turn it on.
  2. Check for firmware updates: Make sure that the printer has the latest firmware installed. You can check for updates on the HP website or through the printer's web-based interface.
  3. Check for hardware issues: Check the printer for any visible damage or issues with the hardware. Make sure all the cables and connections are secure and not damaged.
  4. Reset the printer: If the above steps do not help, you may need to try resetting the printer. To reset the printer, turn it off and unplug it from the power outlet. Then hold down the power button for 30 seconds and release it. Wait a few minutes, then plug the printer back in and turn it on.
If none of these steps help, you may need to contact HP or a technical support team for further assistance. It is also a good idea to check the documentation or manual that came with the printer for any troubleshoot
1/22/2023 10:30:48 PM • HP Computers &... • Answered on Jan 22, 2023
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2answers

I have a new HP Touchsmart with Vista. When I

is it in .PDF format? if it is, maybe reinstalling a newer version of adobe PDF might help
1/19/2023 7:28:29 PM • HP TouchSmart... • Answered on Jan 19, 2023
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How do I find out if my HP Elitebook 8470p has bluetooth?

well that is simple, in concept the Bluetooth on this series has 2 kinds of ways. the most common is, Bt IS PART OF THE WIFI CARD AMAZING IS, THE FACT THAT THE HP, SERVICE GUIDE COVERS ALL THIS AT HP..COM, HP DOT COM. A COMPLEX URL, NO? I OWN 8540W So know them well the card BT is a seperate card here, narrow. and has its own socket, see them used on ebay, just by one . now the gotcha it has special cable so if your PC never had BT ,yes you need the cable too.. seen here clearly https://www.manualslib.com/manual/1123083/Hp-Elitebook-8470w.html?page=81&term=Bluetooth+Module&selected=1#manual
1/10/2023 12:48:43 PM • HP Computers &... • Answered on Jan 10, 2023
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2answers

RedBull disaster

Dear Firas


Try the following guide (For the Keys)

http://www.laptoprepair101.com/laptop/2007/03/20/key-fell-off-keyboard/

There are no guides from HP for the keys available for the DV1000 but this guide will be more than enough to help you through this one in order to remove them. Its completely the same principle

In order to reach the inside of the laptop you definetely need the User/Service Manual of the Laptop with instructions on how to take it apart, which is found here:

http://h10032.www1.hp.com/ctg/Manual/c00444244.pdf
As i see it beneath the keyboard the IC's of the laptop (motherbard's/memory/wifi/ sound card etc) should be cleaned with clear alcochol or near clear (95% and upwards) with a soft brush (ESD if possible)

Then let it dry either (If you do your previous method take it easy though,not to close, as some chips at temps >85 degrees celcius could be damaged.)

Please remember to ground yourself first and if possible wear antistatic gloves to protect the IC's from damage from electrostatic discharge. Again before you do this remember to remove any AC cables and the battery.

Regards
Please don’t forget to rate this solution if it was helpful, it keeps us going!
1/2/2023 9:11:32 PM • HP Pavilion... • Answered on Jan 02, 2023
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11answers

Disappeared WLAN device on hp pavilion tx1000

Don't waste your time doing anything tech support suggests to fix the problems you are having with your tx laptop. They are simply defective. It's intuitively obvious to all computer engineers and tech savvy people, but HP refuses to acknowledge this reality. The end result for any tx laptop is that it will overheat, the mother board fries and your finished. Before that, you'll have all kinds of other problems, not the least of which being the issues with loosing the settings on your wireless LAN b/c there is a defective NVidia chipset in the tx line. When that happens you're near the end.

HP will charge you money to replace your motherboard which will only fry again...and will also NOT fix your wireless LAN problems, or the problems with coming out of sleep mode and having your computer freeze. HP is burning all of their customers by pretending that this problem does not exist. I spent hours and hours pleading with their support staff to replace my laptop with a non-defective model and they refused. I informed them that they'd be leaving me with no other option than to file a small claim against HP in court. At which point HP had a person call me from the complaint resolution dept. His name was Javier and he informed me that he was at the highest level of complaint resolution. Through his broken English and improper grammar he also informed me that the best HP could do was offer me a 30% discount on the repair. I asked Javier, "And let me guess...the 'repair' would be to replace the motherboard, right?" He said yes. I explained to Javier once again that essentially what HP is asking me now to do is to waste even more money on a defective product when they know for a fact that it will not fix the problem. The motherboard will only fry again. He said that he was closing this complaint and citing that I declined their "offer to help me."


Ridiculous. I am livid. I have been a loyal HP customer for 9 years. My Dad is a programmer and turned me onto HP and ever since, I have bought exclusively...desktops, laptops, wireless keyboard/mice combos, speakers, monitors, webcams...even printer. And everyone knows HP puts out horrible printers. I bought them anyway. Nine years of loyal customer purchases...all to be completely burned. I spent $1400 on a piece of garbage that gave me problems since day one. In fact, I bought two. The first, fried on day 3 and I had it replaced. I have explained all of this to HP in writing and over the phone with their "highest level of complaint resolvers" and HP has completely burned me. I will NEVER purchase another HP product again and I will do my very best to share my experience of being ignored by HP after 9 years of buying their products. To pour salt on the wound, the HP rep lied to me at the end of the call and insisted that HP has no record of any other complaints regarding this issue. I literally laughed out loud. I said, "Sir, you're lying through your teeth!" Dozens of forums exist online with hundreds and hundreds of postings form people who have been burned, just like me. HP is totally aware that this problem exists. Do not let their support staff lie to you! First thing Monday morning, I will be filing a small claim against HP. And I will send out a mass email to the 3,00 or so people on my list, to alert them of what HP is doing to me, and so many other people who have purchased their defective garbage. i will request that every single person forward my email to as many people as the y can, alerting them that HP sells known defective products and burns their customers. You may email any questions to me at [email protected].

Or you can email another victim of the tx line, [email protected]. He has posted a lot of helpful info after being lied to and scammed by HP as well.

Or go to:

http://hplies.com/viewtopic.php?f=2&t=294
to find out more about the lies HP tells their customers about the defective products they sell.

Or read a news article about HP being aware of the defective Nvidia chipset @:
http://www.theinquirer.net/inquirer/news/675/1043675/hp-desktops-defective-nvidia

My suggestion to anyone is to completely avoid ever buying any HP product ever again. So many of them are defective and HP will burn you once you discover this.
12/22/2022 12:45:26 PM • HP Pavilion... • Answered on Dec 22, 2022
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1answer

I want to fix the door of my HP Officejet J5783 so that it will close properly.

If the door of your HP Officejet J5783 printer is not closing properly, there may be a few possible causes for the issue. Here are some steps you can try to fix the problem:
  1. Check for debris: Make sure there is no debris or foreign objects blocking the door from closing properly. Remove any debris or objects that may be causing the issue.
  2. Check the hinges: Check the hinges of the door for any damage or looseness. If the hinges are damaged or loose, try tightening them or replacing them if necessary.
  3. Check the alignment: Make sure that the door is properly aligned with the printer. If the door is not aligned properly, try adjusting the alignment.
  4. Check the door latch: Check the door latch for any damage or looseness. If the door latch is damaged or loose, try tightening it or replacing it if necessary.
  5. Check the printer software: Make sure that the printer software is up to date and that there are no conflicts with the door. You can check for updates on the HP website or through the printer's web-based interface.
If none of these steps help, you may need to contact HP or a technical support team for further assistance. It is also a good idea to check the documentation or manual that came with the printer for any troubleshooting tips or recommendations.
12/21/2022 8:00:58 PM • HP Computers &... • Answered on Dec 21, 2022
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