Hitachi Touro - Recent Questions, Troubleshooting & Support


Check the supported movie files that can be played on that tv then look at the file and see what type of file it is. I recommend using MP4, WMA or AVI files

Hitachi 500GB... | Answered on Feb 03, 2019


Hi can you hear any spinning whirring noise?
This could be a cable fault or the drive itself could be faulty.
You can download Hiren Software on USB to test the drive with the software

Hitachi Touro... | Answered on Sep 27, 2016


The cheapest way will be to buy the same drive again. Spare parts are very scarce and for that reason very expensive. When you want yo save the data on your drive, and you think the board is defect, think this will be the cheapest option.

Hitachi Touro... | Answered on Feb 04, 2015


You can use a USB flash drive as an Xbox 360 storage device and store up to 32 gigabytes (GB) of content.

Hitachi Touro... | Answered on Nov 09, 2014


Hello Stellafox,

The issue you describe is generally a simple hardware failure but without further diagnostics it would be impossible to advise you as to where the failure resides. If you are technically capable, follow the directions below, if you even have to consider how capable you are, take it to a repair shop and ask them to try these steps.

First, connect the device to a different computer, listen carefully for clicking scratching or ticking sounds, if you hear any report back including your country and state/province and I can recommend a nearby recovery facility. If not proceed to check within computer management(Windows) or in disk utility(Mac) to see if the device is registered. If not remove it from it's enclosure (voiding any warranty) and repeat this step. If the device does not show up on Disk Management on two or more devices, striped of it's enclosure, again refer back and I will recommend a data recovery facility near you.

If it shows up at either stage, the problem is most likely logical in nature, check the size of the drive and ensure it roughly matches the stated size(won't be exact). If it does but the partitions show up as RAW or UNALLOCATED, advise and I can recommend a software solution for recovering your files, if it does not show up or shows up in a place like Device Manager but either does not show up or shows up as 0GB and or Uninitialized but refuses to initialize, again hardware failure we can connect you with a pro.

If you are looking at a software solution, ensure the computer you are connected to has sufficient space to recover all of you files or purchase and connect a new drive of appropriate size before proceeding. We can recommend software for this purpose or if you'd prefer a company who can dial in remotely and assist you with the recovery process.

Of note if you got to the step where the drive is removed from the case and it not only showed up but also has access to your files, back them up to a second device then purchase a USB/eSATA enclosure to put the drive into as the failure was in the enclosure and not the drive.

If none of these steps work or you get very different results, report back, be specific and include all the details you can think of and we will help you assess your next diagnostic step.

Hope this helps,

Chris

Hitachi Touro... | Answered on Oct 13, 2014


Eortiz, did you try to read the files with a windows PC? Because when you connect the external drive to a PC you should be able to view the files and even be able to change the attributes like read only and hidden.

Hitachi Touro... | Answered on May 12, 2014


I think you need to format disc.

Hitachi Touro... | Answered on Mar 31, 2014


try removing the HDD from the caddy and plug it into the PC normally once plugged in try and view the files if you can then the caddy is at fault here buy a new one and carry one

Hitachi Touro... | Answered on Jan 13, 2014

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