Goldstar Dehumidifiers - Page 9 - Recent Questions, Troubleshooting & Support

If you want to use a garden hose to drain the water away from your dehumidifier, you must drill a hole in the outlet, yes. Is this your question?

Thanks for your interest in FixYa.com

Cindy, all dehumidifier tanks are plastic. If they weren't they'd rust. If you want to replace it, you're looking for Part # 48380A20052. You can find it at the following link. Just be more careful, removing and reinstalling it.

http://www.appliancefactoryparts.com/search/partinfo.php?partsID=276540&modelsID=&typeName=dehumidifier

Hope this helped you.

Do you have power to the fan motor? If you do have power to it the motor needs to be replaced good luck trying to find one and if you do find one you will pay a lot for it. Buy a new dehumidifier they are cheap and disposable.

There are 4 basic, but solvable reason for what you described. Before undertaking any of them, Turn the Master ON/OFF Switch to OFF and unplug the unit. Allow the unit to thaw completely.

1. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

2. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

3. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

4. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications . Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the defrost sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helps you to trouble shoot and solve the problem.

The problem you're having sound like the drain tubing to the bucket is partially clogged. But, it is resolvable. Here's what you'll need to do.

Turn the unit OFF & unplug it from the wall. Remove the bucket and at the inside top of the bucket holder, you will see a hole or a tube that drains water into the bucket.

Using an 18" long plastic Zip Tie or something similar (NO wire coat hangers, though) that is appropriately sized to fit in the drain hole or tube. Carefully insert the Zip Tie and work it in, until you reach a bend in the tubing. You will need to gingerly work it past this bend, until it either bottoms out or your run out of usable Zip Tie. Then, slowly remove the Zip Tie while rotating (twisting) it. This will dislodge any clogs. Once you start nearing the end of the inserted tip, be prepared for some water to follow.

After completing the above, reinstall the bucket, making sure that it fits "squarely" from top to bottom into the bucket holder. The bottom should not tilt down at all. Plug the unit in, and turn ON the Master ON/OFF Switch. Lower the humidity extraction level to 32 -35%. If you don't have an LED screen on your control panel, set the manual control to Maximum.

One other thing that you want to do on a regular basis. That's remove and clean the air intake filter, if necessary. Be sure to turn the unit OFF and unplug it, before removing the filter.

Hope this helps you to troubleshoot and solve the problem. Please let me know. Thanks.

Nika, There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2.

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If your unit has a manual
control, rather than an LED Screen. Turn the Manual knob to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to
clean the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder level
in basement applications. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Yes, it has a washable filter. To access it, remove the water collection bucket and look up just inside the bucket holder. There you should see a tab type handle. That's the frame for the filter. Pull it down and out. Wsh it with warm water and liquid dish washing detergent. Rinse and dry thoroughly, before reinstalling it. DO NOT operate the unit without the filter.

Hope this helped you. Please let me know. Thanks.

Remove the tank and locate the switch and 'teeter' (that the tank sits on). Make sure the tank is able to move when filled. You will have to adjust the position of the switch to allow the filled (teetered) tank to shut the device off.

Is it possible for you to drain the water into a nearby floor drain using a hose?

Thanks for your question @ FixYa.com

Toni, this sounds like the humidity extraction level is set to high. Lower it to 32 - 35%. The fan is running in an effort to recirculate the air. If the unit senses a rise in humidity above the level you have it set on, the compressor will turn on to extract the rise in humidity. That's why I think your level is set to high.

Hope this helped you to troubleshoot and solve the problem.

Any garden hose will fit the drain connection on your dehumidifier. However, the hose can not be longer than 5 feet. As the drainage relies entirely on gravity to drain. Connecting it directly to a sump pump is not a good solution. Allowing the hose to drain into the sump pump's water collection tank is your only option.

Hope this helped you.

As I have told many questioners, There are 5 basic, but solvable reason for what you described. Please pay particular attention to numbers 1 & 2..

1. The humidity extraction level is set to HIGH. Lower it to 32-35%. If your unit does not have an
LED screen, turn the control to Maximum.

2. Air intake filter is dirty or clogged. Turn unit OFF, & Unplug the
Unit, before removing to inspect & clean it, if necessary. If washed,
allow filter to completely dry before reinstalling. DO NOT operate
the unit without the filter.

3. Obstructed air flow. Maintain a minimum of 12 to 18" of clear air
space around the entire unit.

4. Cooling coils are dirty and need to be cleaned. Use warm water & dish washing liquid to clean
the coils. Rinse and wipe dry. Apply a light coating of WD40 to the coils.

5. Ambient air temperature at floor level is between 40 - 60 degrees.
dehumidifiers do not work well between those temperatures
(Unless, you have a Low Temp Unit). This applies mainly to
where the air temperature at floor level is colder than at shoulder
in basement applications level. Raising the unit up off the floor,
onto a sturdy table, counter top, etc, that can handle the weight
of the unit, plus a full tank of water, will usually resolve this
problem.

If none of the above solves the problem, it may be a case of the compressor needs to be recharged with refrigerant gas or that the humidity condenser sensor has failed. These things usually occur in units that are 5 years old or older. It's rare in a unit younger than that. But, it can happen.

Hope this helped you to troubleshoot and solve the problem.

snickers, you may have the humidity extraction level set to HIGH. Lower it to 32-35% or if you don't have an LED readout, turn it to Maximum. Be sure that you have 12" to 18" clear air space around the entire unit.

With what you have already completed as far cleaning is concerned (Filter & Coils), the above should solve your problem.

Hi rwheat3,

If you're experiencing slow production of water, it is often caused by the coil. If the compressor and the fan are running but the coil is totally blocked then you will get no water production. The easiest way to resolve this issue is by checking the coil. Air needs to be continually moved over the cold coil to get the water out of the air.

Hope it helps.

Thank you for using FixYa.

If the machine's compressor runs when you switch it on, then turn the machine on maximum and let it run for an hour or so. Then check the coils in the back with your hand. If they are not getting cold at all, then there is a significant problem with the refrigeration process in the unit. It may have developed a leak and allowed your refrigerant gas to escape, or there may be another internal problem with the compressor. Either way you would need to have it serviced by a fridge technician, or more likely just replaced with a whole new unit since both options can potentially cost about the same.

If the unit runs normally and the coils are getting cold, then make sure they are not totally icing up which will impede the unit's performance. If your dehumidifier is freezing up then that probably means the unit itself is actually working well, and you probably have the unit turned up too high for the conditions.

Try turning down the setting on the unit so that it cycles on and off every few hours and does not run continuously.

Also try using some warm soapy water to clean off any dust or oily residue from the cooling coils in the rear of the unit. Remember to also clean the air intake filter while you are at it.

The ambient temperature in the room may also be a bit too low, so you can try adding some heat to the room if necessary. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Since warm air rises, you can even try lifting the unit higher up off the cold floor onto a bench or table where the air is warmer.

Sometimes the drain tube leading to the bucket is clogged. You can often clean this out by inserting the pointy end of a long heavy duty plastic zip tie and jiggling it around a bit. Do not insert anything metal or sharp into the tube or you may damage it.

You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html


And here is a link to a tip from another Expert (Heatman101) which includes his very detailed troubleshooting guide for dehumidifiers:

http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in


I hope that was helpful to you, good luck and take care.

If you choose to rate this solution, or Heatman 101's tip using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

Most of the time, the most common reason is a dirty or clogged air intake filter. Turn the Master ON/Off Switch to OFF and unplug the unit from the wall outlet. Put some old towels under the unit and allow it to thaw completely, before removing the filter for cleaning. Also, if you can access the cooling coils, wiping them down with warm water and a mild detergent (dish washing liquid is fine) rinse and dry completely. A light coating of WD40 after they're dry helps too.

Worse case scenario is that the compressor is low on refrigerant gas and needs recharging. Or the defrost sensor has failed and needs to be replaced.

Depending on the age of the unit, will determine if it's worth repairing. If it's over 5 years old, get a new one. Less than 5 years old, it's worth considering to have it repaired. Contact Goldstar Tech Service (800) 243-0000 for an idea on the cost of repair.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.

The fan, generally only operates when the compressor is running and then for a short period there after. A lot of this depends on which humidity extraction level the humidifier is set on. If it's set high (50%+), it's not going to do much extraction at all. However, if it's set on 32-35%, it's really going to run and extract humidity/moisture. In the case of your unit, which has a mechanical control, rather than electronic control , The control knob should be set on Maximum.

In addition, if you haven't checked and or cleaned the air intake filter recently, please do so. A dirty or clogged air filter will affect the operation of the dehumidifier. Also, place of the unit is very improtant. You must maintain a minimum of 12" clear air space around the entire unit. And be sure to keep it away from heat generating appliances.

In you want to do an in home test to see if it's work properly. Do the following:

1. Place the unit in the bathroom, plug it in, turn it ON and set the humidity extraction level at Maximum.

2. Turn the shower on hot enough to generate steam. Close the window(s) in the bathroom and Do Not turn on the exhaust fan As you exit the bathroom close the door.

3. Wait 15 - 20 minutes before returning to the bathroom and opening the door. Turn the shower OFF and allow the dehumidifier to run an additional 10 minutes. Then check the bucket for any signs of water. If you find some, the unit is working as it should. If you don't find any water, the humidity sensor may have failed or the compressor needs to be recharged with refrigerant gas.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Gary, most of the time, what you described is caused by 2 thing:

1. The cooling coils are icing up and not thawing as they should. This is usually caused by a dirty or clogged air intake filter. Solution: Turn the unit OFF, unplug it and remove and clean the air intake filter.

2. The drain hole or tubing, that drains water into the bucket is clogged. Solution: Using an 18" long plastic Zip Tie or something similar that is flexible (NO wire coat hangers, though) and appropriately sized to fit into the hole or tubing. Carefully insert the Zip Tie and continue to push it in, until to reach the bend in the tubing. You must gingerly work it past this bend, until it either bottoms out or you run out of usable Zip Tie. While slowly pulling it out, rotate (twist) the Zip Tie and as it reaches it's end, be prepared for some water to follow. That procedure will loosen any clogs.

Hope this helped you troubleshoot and solve the problem. Please let e know. Thanks.

If your dehumidifier is freezing up then that probably means the unit itself is actually working well. You probably just have the unit turned up too high for the conditions.

Try turning down the setting on the unit so that it cycles on and off every few hours and does not run continuously.

Also try using some warm soapy water to clean off any dust or oily residue from the cooling coils in the rear of the unit. Remember to also clean the air intake filter while you are at it.

The ambient temperature in the room may also be a bit too low, so you can try adding some heat to the room if necessary. A dehumidifier will not work properly if the ambient air temperature is too low. Basically, the warmer and more humid the room is, the better they work. Since warm air rises, you can even try lifting the unit higher up off the cold floor onto a bench or table where the air is warmer.
You can click on the following link for a general operating and troubleshooting guide with additional tips on effective dehumidifier operation:

http://www.allergyconsumerreview.com/dehumidifier-advice-troubleshooting.html


And here is a link to a tip from another Expert (Heatman101) which includes his very detailed troubleshooting guide for dehumidifiers:
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

I hope that was helpful to you, good luck.

If you choose to rate this solution, or Heatman 101's tip using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

hi,


It has high and low fan speeds, variable humidity controls including 'Max', and automatic shut-off with indicator when the reservoir is full.


so pls recheck the automatic shut-off when the reservoir is full .

may be the automatic shut-off botten are stymed.



good luck


gorbesia