Freecom Recent Questions, Troubleshooting Help & Support

To play RM file you need to download and install Real Player. Click RealPlayer.com to download.

try here https://www.freecom.com/support

you have to download the driver for the hard drive go to the hard drive manufacturer web site , find the down load for you model hard drive and the imac operating system download and run

Dial our toll-free number 18002044427 and get online support regarding your query. thanks

to download movies to the hard drive is a waste down oad to an external hard drive or play back from there . probably will also eliminate your problem

Unfortunately, the company only supported: OS: Windows 2000 / XP / Vista / Mac OS X v10.3 or higher and Time Machine (OS X v 10.5 Leopard) compatible, for their USB hard drives.

You would need someone to write a driver for you or to connect to a computer with a supported OS.

I wish that I could be of more help.

Cindy Wells

The computer repair stores have special software that might help and is worth considering because this is something you cannot do alone.

Used this software professionally for years, if it doesn't work, the alternative is very, very costly: GRCGibson Research Corporation Home Page

Everything is possible. Few points. Is this external hd? Did you used the software and the drivers given by the manufacturer? Which OS are you using?
Yes it is possible to erase everything on any type of the drive and start from scratch. You can do this by formatting the drive make sure you do NTFS format.
Let me know please!

Just do a standard format. Since you will be writing over everything anyway. That is the simplest solution.