Ematic Recent Questions, Troubleshooting Help & Support

Hi, please attempt to test out multiple mp3 files on your mp3 player to determine whether the issue is with the files or the device. If possible, please also test the mp3 file on your computer to rule them out as the issue. You can then restart your device and attempt to play the mp3 again. Thank you.

I am giving you an example with an Motorola Tablet. I'd try clearing your cache partition, you can get to the android recovery with your buttons.1. Turn tablet off. You may need to use two hands in this process to press and hold buttons properly.2. Turn on the tablet with power button, wait a full 2 seconds from the time the tablet starts showing the red Motorola logo, then press and hold the down Volume key. (you should not hold down the power button after it turns on and logo appears)3. "Android Recovery" will appear on top of screen if timing is done correctly. Release volume button. (if you continue to press volume down at that message, the message will cycle through "RSD, Fastboot, and back to Android Recovery. Make sure message states Android Recovery before you go to next step). If stuck at a RSD protocol or Fast boot screen, reboot the tablet by holding power button then pressing the volume up).4. While screen states "Android Recovery", Press volume up button, the screen will say "Entering Android recovery mode" and a few seconds later an Android robot graphic will appear alone on the screen. Release buttons.5. Hold down power button and then press the volume up key together to see the Android Recovery screen menu selections.6. Use the volume buttons to move up and down through selection in this menu.7. Using the volume down button, scroll down to "Wipe data/factory reset"8. Tap Power hard key to select option.9. Scroll down to select "Yes, delete all user data".10. Tap the power button to select. Wiping and formatting data will take a few minutes.11. You will return back to the Android recovery screen menu.12. Tap the Power button to "Reboot system now" which will power-cycle tablet and eventually power back on to the Initial Set-up / Welcome screen present when you first turned on your tablet.As you're going through the options don't do the factory data reset, look for wipe cache partition then follow the instructions to reboot.Hope this helps!!! Let me know if you need more help-Nadeem

here is tech support for Your device https://ematic.us/support

my sister put a lock on mine

Hi Cleveland, I sent you a link where they explain how to connect your Ematic Digital Box I hope you find it useful and you can hear the sound without problems Greetings Franco Dosil Hola Cleveland, te envio un link donde te explican la forma de conectar tu Ematic Digital Box Espero que te resulte util y puedas escuchar el sonido sin problemas Saludos Franco Dosil https://www.youtube.com/watch?v=a9KUAjjcDww

Check out this website:

https://itstillworks.com/instructions-using-ematic-mp3-player-5833471.html

It can't be THAT difficult, the little kids there figured it out!

"Authentication Error" usually means when you are clicking on the desired wi-fi network and putting in your password you are making a small error in the password. ChecK: a - You are putting in the correct CaSe. Most are CaSe SpEcIfIc so if it asks for "F" it means "F" and not "f"; b - You are not leaving any spaces before or after the password (some tablets especially seem to leave spaces.) c - You are possibly putting in the Router Password. This is useless! you need to out in your Wireless Network KEY. It came with your ISP letter or on a little card or is printed on the router in the form of: Name (SSID) Goodwombat45837 Key: HG56TY78JK88 You would type in HG56TY78JK88 Note hg56ty78jk88 would FAIL, you have put in lower case. Hope this helps a bit.

sounds like you have your player set to Preview mode. there should be an option in settings to turn this off.

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