Okay... Julia Agramonte,
Don't run it that way...!!
The drum has not been properly situated on
TOP of the rollers...
This could be because of a rough move...
or improper closure of the case after "MAINTENANCE"...
(to speculate about possible reasons...
Open it
BACK UP... and close it properly...!!
A
MODEL number would be
PROFOUNDLY
HELPFUL in giving SPECIFIC answers.
Hope this helps.
Carnac the Magnificent