Duravit Home - Recent Questions, Troubleshooting & Support


Are the install correct ?I can't believe an install time frame where the technician is actually on time! Work was done quickly and efficiently. Definitely one of the best install experience I've had. Thank You.
Heated Toilet Seat Installation

Duravit... | Answered on Feb 20, 2018


Remove and clean the flush valve and the flush valve seat(it is the flap that opens up to allow water to flush the toilet). Once the edges of the valve and the seat are cleaned, possibly with "0000" grit bulldog steel wool, it should not leak anymore. To make sure it is not leaking, once tank has refilled completely, put some food die in the tank. If, after 10-15 minutes, the water in the toilet bowl is colored, you have a leak from the flush valve. Replacing the flush valve is very easy - just bring the old one with you to the hardware/plumbing store and ask for a replacement. Blessings and good luck!!

Duravit Home | Answered on Oct 05, 2017


Google the company they will have price and stockist in you area

Duravit Home | Answered on Jun 22, 2017


There are some dual flush cisterns where you have to depress one button to reveal a cavity in the second button. Put a screwdriver in that cavity to left out the second button, then release the first button and pry that out.

Underneath the buttons is a screw which must be unscrewed to release the cistern lid.

Not sure if this will apply to you... but if not, good luck anyway.

Duravit... | Answered on Dec 03, 2016


I have the same problem - do you ever find somewhere to buy one?

Duravit Home | Answered on Nov 14, 2016

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