Dorel Baby Gear - Popular Questions, Answers, Tips & Manuals

We are FIXYA dot com, we are not Dorel, we just have a Dorel category. You will need to contact them direct for the sticker and the parts Customer Service Hours: Monday to Friday: 9:00 am to 9:00 pm EST Saturdays: 10:00 am to 6:30 pm EST Sundays: 11:00 am to 7:00 pm EST Toll Free Number: 1-800-295-1980

Google it/

If the manufacturer doesn't offer the parts any more - that is a strong indication that they don't feel using the crib is safe. How old is it? If it was made before June 2011 then it doesn't meet the mandatory crib standard that went into effect then. The crib is the only place you should leave your baby alone. Thus it should be the safest product in your home.

Hi Martine Please contact Dorel USA directly for assistance -

Please contact Dorel USA for assistance

wm stands for Walmart - thus Dorel made it for them. Try going through Walmarts customer service if Dorel isn't of any help.

Hi,This is not a carseat we have available in the UK so we're unable to help.If you're in the USA please contact [email protected] for assistance.

Hi Tamara,We'd have to advise you to contact Dorel USA for further assistance. You can e-mail direct to [email protected] the back of the carseat shell you will find an orange and white sticker. Take a photo of this sticker and attach it to the e-mail as it will help the customer care advisors to determine which carseat model you have.

Sorry, It's not safe to wash the straps of a car seat. Do not submerge or put in the washing machine, spot clean only. If you need new ones, contact the manufacturer, all car seats have the product information on the bottom back or side so you can call for help, get a manual, order new parts, etc.

I'm just letting you know.I have this same crib..my daughter's leg got stuck in the slats and we had to break them to get it out .called the manufacturers they are claimming they have no record of a crib made by them with this number please be careful

Hi,

This isn't a product available in the UK so we're unable to assist with your enquiry. Could you let us know what country you're in so we can direct you to the appropriate customer care team?

I have the same stroller but it doesn't say the model # do you know yours?

Help, I have the Dorel wm3005 need instructions like yesterday.

HiThis is not a UK product so we are unable to help.What country are you in?

You can email Products America at [email protected] or call Products America at 800-205-9642 or 800-772-1041. We offer a wide verity of hardware and instructions for many cribs. Our qualified customer service staff is standing by to help you with proper selection, pricing and ordering information. We are open M-F 8am to 6pm CST. We look forward to speaking with you!

Thank you for your inquiry! After researching this model number we have determined that this model number was placed on recall by Jardine. Please contact them at 800-295-1980 for the repair kit. You can email Products America at [email protected] or call Products America at 800-205-9642 or 800-772-1041. We offer a wide verity of hardware and instructions for many cribs. Our qualified customer service staff is standing by to help you with proper selection, pricing and ordering information. We are open M-F 8am to 6pm CST. We look forward to speaking with you!

Hi,

This isn't a product available in the UK so we're unable to assist with your enquiry. Could you let us know what country you're in so we can direct you to the appropriate customer care team?

The polystyrene is what protects your baby from harm in the event of an impact. It is not recommended that the seat is used with damaged polystyrene.You can obtain a replacement polystyrene via your local retailer or by contacting the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 (Excluding Bank Holidays)

Hi,

This isn't a product available in the UK so we're unable to assist with your enquiry. Could you let us know what country you're in so we can direct you to the appropriate customer care team?