Cuisinart Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


You have not missed anything. Unplugging for longer than 16 minutes (has 15-minute memory) is the only troubleshooting you can perform. Call Cuisinart to find out if you are still in warranty. All electronics have a failure rate. Cuisinart's is acceptably low, but their coffee makers are the least reliable of all their products. The basic problem with electronic coffee makers is that coffee makers produce high heat, and high heat kills electronics and melts plastic. At least Cuisinart has a 3-year warranty - higher than the industry standard.

Let me put it another way. All coffee makers have a high failure rate. As many Cuisinart coffee makers that break down, the non-Grind-and-Brews still have a 91 rating from Consumer Reports. Consumer Reports doesn't give ANYTHING a 91 rating. A lot break, but you probably won't fare much better by switching to a different brand. The problem with a Cuisinart breaking down is that an expensive unit broke down - you wouldn't be upset if your $15 Mr. Coffee broke every year. The law of averages is on your side - a 2nd Cuisinart will probably last longer.

-Tha Mp3 Doctor

Cuisinart... | Answered on Sep 17, 2019


I've gone through 2 DCC 3000. The first one was replaced for free within the warranty period. The second machine also now drips from time to time from the dispensing spout.
I believe the problem is a coffee ground gets stuck in the dispenser and the reservoir will leak until it's empty. My solution isn't a good one but it works. After pouring each and every cup stop and watch to see if it's still dripping. If not you can walk away. If it IS dripping keep tapping the dispenser until the ground is dislodged and the leak stops.
Inconvenient but it works.
The real solution is to return it and but another brand. Cuisenart will not refund your money. They will only replace it and only replace it with the same model.
Of course you'll still have the same issue with the replacement.

Cuisinart... | Answered on Aug 26, 2019


Follow the instructions in the manual for descaling. Press the 6oz and 8oz button together for two seconds. This will dispense a cup of water(since you have already cleaned) . The clean light will flash....when the cup is done the light will go out.

Cuisinart Coffee... | Answered on Aug 21, 2019


Yup thats the Ticket - EASY FIX -
you have to clean the insides too people... lol.. The best way to do it is to buy citric acid crystals available from your local pharmacy. who knew huh? a couple of tablespoons in distilled water. Brew half the pot and let it sit for 30 min the brew the rest of the pot. Notice the color of your water after your done brewing. probably green from copper.. I could go into much more detail but thats the short answer... brew another pot or two of just plane ole water and bang your good go.. You should do this every month with any coffee pot for better tasting coffee..

Cuisinart Grind... | Answered on Jul 02, 2019


I fixed the problem on my coffee maker fast and cheaply! I found that the stem that the grinder sits on had a small crack vertically in the hard plastic. That caused the diameter of the stem to swell just a bit larger and the grinder to bind to the stem. My solution was to remove some of the material in the area that was binding on the stem. Since the motor for the grinder turns at a high speed, I let it do the work. A file worked very well for the job. I by-passed the safety cut-off plunger, by pressing a rod into it, hit the on button, then carefully held the file to the area to be filed. I then used medium sandpaper to smooth everything
If you try this, be sure to not take off too much material and only file in the affected area. Also we are by-passing the safety switch - so obviously use caution. I only did thiis a couple days ago but so far the ginder comes out very easily. Here are a couple picts.

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Cuisinart Grind... | Answered on Jun 27, 2019


An internal fuse may have opened

Cuisinart... | Answered on Jun 05, 2019


I recently had the problem of the dreaded "de-scale" message coming up on my coffee maker. After descaling my coffee maker 3 times, the "de-scale" message wouldn't go away. I called the Customer Service number and was told to unplug the coffee maker for an hour and that should re-set the machine. I did that and still the de-scale message remained. Another phone call and another customer service representative and I was told to hold down the Hot Water and Rinse buttons together. I placed a large mug and hit the buttons. There was a good bit of water that came through but IT WORKED! The coffee maker is as clean as can be and working very well. I suggested to the Customer Service Representative that Cuisinart should include this in the instruction and troubleshooting section. But I doubt that will happen. Sad that the web site info is not updated. Wanted to share my experience so it might help others frustrated by this issue.

Cuisinart Coffee... | Answered on May 23, 2019

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