Cartier Santos - Recent Questions, Troubleshooting & Support

Take it to a reputable jewelry store or watchmaker for replacement.

If you have any further questions please let me know.

Many thanks!
Mike Kenley ([email protected])
TimeOut
Worldwide watch and clock services
If it don't tick I can fix

Hi The watch should have two position on the crown , first position should be for the date second for the main hands. be careful not to push the button with the crown pulled out as this may alter the hand settings on the chrono.

The serial number on that watch indicates that is 100% a fake/counterfeit.

From what I can tell, the major differences between the watches:W20011C4: Quartz Movement (battery)W20058C4: Automatic MovementW20011C4: Case Thickness - 6.7mm W20058C4: Case Thickness - 8.3mmW20011C4: Date at 3:00 positionW20058C4: Date at 6:00 positionW20011C4: Newer ModelW20058C4: Older ModelThe W20058C4 is the older watch and will be reflected in the price, as compared to the W20011C4. However, it does have an automatic movement which is much more desirable. It really depends on your taste/budget/preference. Be very careful about purchasing a secondhand timepiece. There are so many fakes out there. Purchase one from a recognized Cartier dealer or one that guarantees the authenticity of the watch. Do not be lured in by prices that seem too good to be true.

You can replace this band with any other leather band that will fit the mm specifications of the watch. If you are familiar and comfortable with eBay, you can order a band off of eBay. However, the only way to buy a watch band and be sure it is authentic Cartier is to buy it directly from Cartier or an authorized dealer.

NO !! You cannot do it yourself !! You will destroy the value of the watch if you attempt a DIY repair. Google Cartier website, find a store near you, call them & discuss your watch; you can ship it insured to them, they'll call you BEFORE they do any work. If you or any non-authorized Cartier person opens the watch, you will destroy it's value, and they CAN tell if a non-Cartier person has opened it, will refuse to touch it.

Michael DeVito---PLEASE STOP telling people to take their Cartier to a "watch repair shop" !! If they do that instead of taking it to a Cartier shop, they will destroy the value of the watch. Once it is opened by a non-Cartier shop, Cartier will NOT stand behind it, won't even touch it and they can tell if it's been opened by someone non-Cartier trained. A 'regular' watch opening tool will damage a Cartier. And then pop goes the weasel, the watch is now worthless. Yes, they will destroy a fake that comes in their shop, and that is their right to do so; it protects the value of all those folks who have REAL Cartiers and paid big money for them. I'm sure you mean to help, but please, please stop saying "take it to a watch repair shop; you are advising these people to ruin their very valuable watches ! Anyone who has a Cartier can 'Google' Cartier website, click on U.S., then find a store near you & call them to discuss your watch. They'll be happy to help. A tune-up for your Cartier costs roughly $65.00 in a Cartier boutique, you should do that if you've bought a used one. No, I don't work for Cartier, but I own one and despise that so much bad information is out here about these watches. A genuine Cartier is not just an investment but a responsibility. Hoping this helps someone.