Cannon Office Equipment & Supplies - Recent Questions, Troubleshooting & Support

you cant scan to email or file, direct scan with scan gear software.

Cannon Office... | Answered on Jul 18, 2019

hi, you must replace fixing assembly, but first you have to enter in service mode to clear the error.

Cannon Office... | Answered on Jul 18, 2019


Please follow the below procedure to enter Service Mode
1. In standby mode, press the "Settings/Registration" key.
2. Press the "Reset" key.
3. Press the "Back" key.
4. Press the "Settings / Registration" key.
5. The service mode screen is displayed.
Use the "Back" key to exit Service Mode

COPIER> FUNCTION> CLEAR> ERR; and then turn OFF and then ON the power.

Still have an error after following that steps, please call at 1800-204-4427. I can solve you out.

Cannon Office... | Answered on Jun 04, 2019

1. Unplug the printer completely. Move the ink cartridge cradle gently to the left. Over to the right at it's usual resting place you will see a small pad about 1cm square. This pad and the area around should be covered with ink. Get a microfibre cloth and press down on this pad - it's not fixed so should come away with the cloth, otherwise use tweezers gently. Squeeze the pad several times between your thumb and forefinger while inside the microfibre cloth to remove ink build up. Then when not much ink comes out on the cloth, clean the area in the printer around the pad so that looks free from ink too. Then position the pad back in place, move the cradle back into position, plug in and switch on - should work fine now. But it's worth checking for any paper caught near the ink pad as my error occured after a paper jam. Good luck :)

Make sure to clean all the parts thoroughly.
If this does not resolve your issue, let me know.

Cannon Office... | Answered on May 31, 2019

It usually concerns the scanner: "Code:5,156,61 Cannot scan for these reasons: -Scanner is turned off.-USB cable is disconnected" Solution 1: check USB connection Try another USB port on the PC If USB cable is connected to an USB Hub: connect diretly the cable to the PC. Try another USB cable
Solution 2: Sometimes, an antivirus or the firewall of Windows can block the use of Canon software. Check this point by disabling them temporarily.
Solution 3: Reinstall the drivers of the printer

Cannon Office... | Answered on May 21, 2019

ts a fuser error and it has to be reset in service mode
To get into service mode.....
Press *
Then 2 & 8 together
Then *
then choose COPIER
then choose FUNCTION
then choose CLEAR
then choose ERROR
then press OK
turn power off and on

if the problem comes back there is a problem with the fuser but in my experiance resetting has worked 99% of the time

Cannon Office... | Answered on May 20, 2019

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