Retail Supplies - Page 5 - Recent Questions, Troubleshooting & Support
How do I fix a Warning Power Fail on my Sam4 ER-390M cash register?
If your Sam4 ER-390M cash register is displaying a "Warning Power Fail" message, it means that the register has detected a power outage or an interruption in the power supply. Here are some steps you can take to fix this issue:
- Check the power supply: Ensure that the cash register is properly plugged into a working power outlet. If the power supply is shared with other devices, make sure that they are not causing any power surges or fluctuations.
- Check the battery backup: The Sam4 ER-390M cash register comes with a built-in battery backup that can keep the machine running in case of a power outage. Check the battery backup to see if it is functioning correctly. If the battery backup is not working, it may need to be replaced.
- Reset the cash register: Turn off the cash register, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This will reset the cash register and may resolve the issue.
- Contact customer support: If none of the above steps work, you should contact Sam4 customer support for assistance. They can provide further guidance on how to resolve the issue.
It's worth noting that if you experience frequent power outages or power supply fluctuations, it can cause problems with the cash register's electronic components. In such cases, you may need to consider using a voltage stabilizer or a UPS (Uninterruptible Power Supply) to protect your cash register and other electronic equipment.
Machine freeze after doing rewards
It sounds like there may be an issue with the loyalty program or reward system on the credit card payment processing system. When a customer enters their loyalty information, it may be triggering a software issue that causes the machine to freeze.
One possibility is that there may be a bug in the software that is causing the issue. In this case, you may need to contact the manufacturer or vendor of the payment processing system to see if there is a software update or patch available that can fix the issue.
Another possibility is that there may be an issue with the loyalty program itself. For example, there may be a glitch in the loyalty database that is causing the payment processing system to freeze. If this is the case, you may need to work with the loyalty program provider to identify and resolve the issue.
In any case, it is recommended to contact the payment processing system provider or the loyalty program provider to report the issue and get it resolved as soon as possible. They may be able to provide you with specific troubleshooting steps or recommend a service technician to come and diagnose the issue on-site.
My EX-570F receipt and journal is not responding or printing. Any suggestions on why it's not responding
There could be several reasons why your EX-570F receipt and journal printer is not responding. Here are some steps you can try to troubleshoot the issue:
- Check the power source: Make sure the printer is properly plugged in and the power source is functioning.
- Check the cables: Ensure that the cables connecting the printer to your computer or device are securely connected.
- Check the printer driver: Make sure that the appropriate printer driver is installed on your computer or device and that it is up to date.
- Check the status of the printer: Open the printer queue to see if there are any pending jobs or errors. If there are, cancel the jobs and try printing again.
- Check the paper: Make sure there is enough paper in the printer and that it is loaded correctly.
- Check the ink or toner: Ensure that the printer has enough ink or toner and that it is not clogged.
- Restart the printer: Unplug the printer, wait a few seconds, and then plug it back in. This can sometimes resolve any temporary issues with the printer.
If none of these steps resolve the issue, you may need to seek technical support from the manufacturer or a professional repair service.
SkyBox second button will not dispense
If nothing happens, the switch behind the button must be broken, or something on the PCB that the button is mounted to is broken. But if lights blink, then the button is ok and the problem is with the motor or some sensor. I have a troubleshooting guide for the dispensing system (better than Maytag ever published), as I was directly involved in the design of this product. This does not cover the refridgeration system, as that was provided by our Chinese manufacturer. Please email me at:
[email protected] if anyone wants this guide.
SAM4S ER-380 How do I set the cash register to automatically print a second copy of the receipt after a transaction?
To set the SAM4S ER-380 cash register to automatically print a second copy of the receipt after a transaction, you need to follow these steps:
- Turn on the cash register and press the MODE key until you see the REG mode.
- Press the PROGRAM key and enter your password (the default password is 0000).
- Press the 3 key for PRINTING.
- Press the 1 key for RECEIPT.
- Press the 3 key for AFTER PRINT.
- Press the 1 key for DUP (Duplicate Print).
- Press the CASH key to save your changes.
Now, the cash register will automatically print a duplicate receipt after each transaction.
Just get E5 on screen and long whining sound after entering amount and department. Please help!
The error E5 on the NTS M102 cash register usually indicates a communication problem between the keyboard and the main board. The long whining sound may indicate a hardware failure. Here are some steps you can try to troubleshoot the issue:
- Turn off the cash register and unplug it from the power outlet.
- Wait for a few minutes, then plug it back in and turn it on again.
- Try entering an amount and department again. If the error and whining sound persist, try the next step.
- Check all cables and connections between the keyboard and the main board. Make sure they are securely plugged in and not damaged.
- If the cables and connections are fine, you may need to replace the keyboard or the main board. In that case, it's best to contact the manufacturer or a qualified technician for further assistance.
If your cash register is still under warranty, you may be able to get it repaired or replaced at no cost.
Sharp XE-A202 - how to change name of tax, on my machine it's tax 21% but I need to read it tax 23%, the rate is fine it's 23%.
To change the name of the tax on your Sharp XE-A202 cash register, you will need to follow these steps:
- Press the "Menu" button on the register.
- Use the arrow keys to navigate to "Program" and press the "Enter" button.
- Use the arrow keys to navigate to "Tax" and press the "Enter" button.
- Use the arrow keys to navigate to the tax rate you want to change, and press the "Enter" button.
- Use the arrow keys to navigate to "Name" and press the "Enter" button.
- Enter the new name for the tax rate (e.g., "Tax 23%") by using the number keys and then press the "Enter" button.
- Press the "Menu" button to exit the program mode.
It's worth noting that the process for changing the name of the tax may vary depending on the specific model and firmware version of your Sharp XE-A202 cash register. If you are unsure about how to change the name of the tax or if you need further assistance, I would recommend consulting the user manual or contacting Sharp's customer support for further assistance.
Tax rate on sharp xe-a102
To change/program the tax rate, use the following procedure:
- Turn key to Z/PGM position
- Press 8
- Press #/ST
- Press A
- Press #/ST
- Press 2 (Auto Tax)
- Press #/ST
- Press 097500 (9.75%)
- Press #/ST
- Return key to normal mode
This procedure should program your tax rate at 9.75%
- Press #/ST
Samsung er-5240m electronic cash register key noises
If you are hearing key noises when using your Samsung ER-5240M electronic cash register, there could be a problem with the keypad or the register's internal hardware. Here are a few things you can try to fix the problem:
- Make sure that the keypad is clean and free of any dirt or debris. Sometimes key noises can be caused by foreign objects interfering with the keys' movement.
- Check the keypad's connection to the register to make sure it is secure. If the keypad is loose or not properly connected, it may cause key noises.
- Try resetting the register by unplugging it from the power source and then plugging it back in.
- If the problem persists, there may be an issue with the register's internal hardware. In this case, you may need to seek the assistance of a professional repair service.
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