Lands Phones - Page 5 - Recent Questions, Troubleshooting & Support
Mailbox is full, how do I empty it please?
The "10B1" message on your Panasonic KX-TGD390C phone may indicate that your voicemail box is still full, even if you've deleted all the messages. This could be due to some saved or undeleted messages in a different folder or some other issue with your voicemail settings. To clear your mailbox and resolve this issue, you can try the following steps:
- Access your voicemail box: Dial your voicemail access number. It's typically a number provided by your phone service provider, such as "123" or "555."
- Follow the voice prompts: Once you're in your voicemail system, listen to the voice prompts carefully. There should be an option to manage your messages or change your mailbox settings.
- Delete all messages: Even if you've already deleted messages from your phone, there may be some messages still stored in your voicemail box. Use the voicemail system's options to delete all messages.
- Check saved messages: Some voicemail systems have a separate folder for saved messages. Make sure to check this folder and delete any saved messages if they exist.
- Change mailbox settings: If you cannot find any messages in your voicemail box and it's still showing as full, you may need to access your mailbox settings and reset or reconfigure them. Look for options related to mailbox size, message retention, or other similar settings. You might need to contact your service provider for assistance if you can't find these settings.
- Reboot your phone: After you've taken the above steps, it's a good idea to power cycle or reboot your Panasonic phone. This can sometimes help refresh its connection to the voicemail system.
- Contact your service provider: If you're still experiencing issues after trying these steps, it's a good idea to contact your phone service provider's customer support for assistance. They can help you troubleshoot and resolve any voicemail-related problems.
Remember that the specific steps and options may vary depending on your phone service provider and the voicemail system they use. It's essential to follow the prompts and options provided by your voicemail system when you access it through your voicemail access number.
10/7/2023 7:18:36 AM •
Lands Phones
•
Answered
on Oct 07, 2023
Comdial edge 120 incoming call handling help
It seems like you're trying to configure a phone system or a specific phone to have incoming calls ring on multiple extensions simultaneously or forward to another extension if not answered. The exact steps can vary depending on the phone system or model you're using. If you provide more details about the phone system or model, I can offer more accurate instructions. In the absence of specific information, here's a general guide on how you might achieve this:
**For Most Phone Systems:**
1. **Ring All Extensions:**
- Log in to the phone system's administration interface.
- Locate the call forwarding or call distribution settings.
- Look for options related to "Hunt Group," "Ring Group," "Call Distribution," or similar terms.
- Create a group that includes the extensions you want the incoming calls to ring on.
- Assign the group a number or label.
- Configure incoming calls to be forwarded to the assigned group number or label.
2. **Forward After Rings/No Answer:**
- Within the same settings area, look for options related to "Call Forwarding" or "Follow Me."
- Configure the settings to forward calls to another extension or voicemail after a certain number of rings or if there's no answer.
**Example for Asterisk-based Systems (such as FreePBX):**
1. **Ring All Extensions:**
- Log in to the FreePBX administration interface.
- Create a Ring Group.
- Add the extensions you want to include in the group.
- Set the Ring Strategy to "Ringall" or "Ring All Available."
- Specify the Ring Time (how long it should ring on each extension).
- Save the settings.
2. **Forward After Rings/No Answer:**
- Create a Follow Me setting.
- Add the destination extension(s).
- Set the Ring Time (how many seconds it should ring).
- Configure the Follow Me List to go to the next destination if there's no answer.
- Save the settings.
Please note that terminology and options might differ based on your phone system's manufacturer and model. It's important to consult your phone system's documentation or seek help from your IT department or phone system administrator if you're not familiar with the settings or if you're dealing with a complex setup.
Keep in mind that making changes to a phone system's configuration can impact its functionality, so it's a good practice to do so during non-peak hours or with proper testing to ensure everything works as expected.
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