on Feb 19, 2019 | Android Apps
To submit a question inside the Uber driver app, tap: Account > Help > Account and Payment > Change Account Settings > I have another account issue Note: There are other ways to ask a question inside the app! The steps above show you how to find a contact form for general account issues, and Uber will reply to any type of question you enter into it. But there are other forms for more specific purposes. They have built-in features that are helpful for things like fare reviews and payment questions.
How to view your existing support threads with Uber driver support Account tab > Help > Support Messages
After you've submitted a question, you can track the support thread with Uber inside the driver app. You'll see all the questions you've submitted through these help forms, and you can read replies from Uber and update the thread with new replies of your own.
More about features inside the Uber driver app
How drivers can ask Uber a question at help.uber.comMuch like the driver app, help.uber.com contains a massive variety of support articles, but Uber has chosen to bury the question submission forms behind menus.
You can also use the search bar to search for "I have another account issue."
- Go to help.uber.com
- On PC: Click "For Partners" on the left
- On Mobile: Tap "For Partners" at the top
- Under Account and Payment , click "More"
- Under "Changing Account Settings", click "I have another account issue"
What drivers can expect after asking Uber a questionYou'll get an email when an Uber rep answers your question, and the reply will also appear in the Support Messages area of the app. It should take anywhere from a few hours to 2 days to get a response. Most drivers find that Uber's response time varies by quite a bit. Don't be surprised if the first answer you get doesn't directly address your question.
If you're unhappy with Uber's response, you can reply to Uber's email or add a reply using the Support Messages area of the driver app.
Tips to get better help from Uber support
- One question at a time - Uber typically will only respond to one issue at a time, so loading your message with several issues won't be effective.
- Be as brief as possible - Only include the details that are absolutely essential to your issue. Many drivers send Uber long-winded stories in a massive wall of text. Uber reps have to reply quickly, so only give them what they need.
- Be polite and civil - Don't let your anger show. Be polite, but direct.
Drivers can get in-person help at Greenlight Hub officesUber operates in-person support offices called Greenlight Hubs in most big cities. Uber reps at these offices will spend a lot more time on your issues and have access to all the information they need to correct issues on the spot. If you want a faster resolution and a better answer, visit a Greenlight Hub.
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